Shift Supervisor

PURPOSE: To ensure prompt, friendly, courteous customer service, accurate cash handling, store security and smooth store operations during designated shifts

RESPONSIBLILTIES:

• CUSTOMER SERVICE
  • Help customers find product locations, assist customers with carry-out if possible, or otherwise provide customer service that requires mobility in the store.
  • Answer customer questions and complaints, or refer to appropriate staff.
  • Issue credits to customers for returned items and ensure that returns are properly disposed of.
  • Help customers with Buying Club orders
  • Help customers with placing special orders
  • Hand out promotional and educational materials.
  • Answer phones by third ring.
  • Maintain store in clean, orderly condition during shift.
  • See that spills and other hazardous conditions are cleaned up promptly.

• FRONT END ADMINISTRATION
  • Cover Floor Staff breaks on register.
  • Provide change for Floor Staff as needed from the safe.
  • Stock checkout stands with register supplies (bags, register tape, pens, etc.) and inform Operations Manager of low supplies.
  • Assist Operations Manager with notifying Floor Staff of price changes and specials and all changes in store policies and procedures affecting cashiering.
  • Coordinate Floor Staff stocking/cleaning when there are no customers to check out.
  • Find staff to fill in last minute holes in schedule.

• ALL STORE
  • Deal with shoplifters, disorderly customers, and medical emergencies following established procedures.
  • Properly communicate between shift Floor Managers and department heads. (Emails, IOUS, special situations.)
  • Maintain the exterior of the store sweeping, trash, and snow removal as needed.
  • Trouble shoot equipment breakdowns during shift, following established procedures.
  • Perform routine maintenance tasks as needed during shift.

• SUPERVISION ASSISTANCE
  • Train Floor Staff designated by Operations Manager.
    • Take trainees on tour of store, explains departments.
    • Review Floor Staff manual with trainee. (future goal)
    • Schedule practice time on registers in training mode. (future goal)
    • Work with trainees on regular register shifts.
    • Assist with typing or updating training manual as needed. (future goal)
  • Give input to Operations Manager on Floor Staff evaluations.

• OTHER RESPONSIBILITIES
  • Attend Shift Supervisor meetings, department meetings and storewide meetings.

QUALIFICATIONS:

• Experience serving the public, handling multiple demands while staying calm.
• Ability to project an outgoing, friendly personality.
• Communications skills: good listening, clear instructions.
• Familiarity with natural foods.
• Attention to detail, accuracy.
• Willingness to work one weekend day and some evenings.
• Regular, predictable attendance.
• At least 6 months experience at the store
• Ability to lead
• Demonstrates the ability to handle multiple demands
• Ability to give clear instructions
• Willingness and ability to learn and grow to the meet the changing requirements of the job.