{"id":3147964,"url":"https://alion.io/job/bioforward-investigator-support-assistant","title":"Investigator Support Assistant","company":{"id":2538958,"name":"BioForward","domain":"bioforward.org","url":"https://alion.io/company/bioforward","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":33,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":10000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-23T11:04:29Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T23:15:04Z","board_verified":false,"closed_at":"2026-10-27T23:15:04Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.\nLabCorp is seeking an Investigator Support Assistant to join our team at Brigade Twin Towers, Yeshwanthpur, Bangalore - 560022\nWork Schedule\n Rotating shift- AM (5:30 AM-2:30 PM)/GS (10 AM-7 PM)/PM (2 PM-11 PM) IST office/hybrid based.\nNight shift - Home based.\nJob Responsibilities\nProvide timely execution of delegated tasks and ongoing operational support to the Global Investigator Support (GIS) department.\nMaintain patient safety as the top priority in all day-to-day activities and promptly escalate any patient safety concerns.\nManage, organize, and ensure timely communication with investigator sites or representatives via email or other approved communication channels, per assigned workflows.\nSupport GIS and GIS Coordinators with administrative activities requested by investigator sites or their representatives.\nPrepare and deliver airway bills and shipping documentation as requested.\nFollow up on samples delivered in error and coordinate with appropriate departments until resolution.\nCommunicate Specimen Pending Arrival Reports to investigator sites and request shipment as required.\nAssist investigator sites with Investigator Portal or Sponsor Portal access, login issues, and related inquiries.\nCompile and distribute communications to investigator sites regarding new or updated policies and procedures.\nSupport query resolution responsibilities assigned by the Global Investigator Services team.\nSearch, update, and maintain accurate investigator site data within internal systems for follow-up activities.\nEscalate information received from investigator sites to assigned global coordinators as required.\nResolve simple to moderate system-generated or globally assigned hold issues.\nInvestigate and respond to project-related inquiries via email or other approved communication channels.\nEnsure compliance with departmental procedures, company standards, and regulatory requirements.\nDocument service failures and collaborate with global teams to resolve issues; escalate unresolved matters to management as appropriate.\nMaintain training records, update training folders, and review SOPs and controlled documents in a timely manner.\nTrack, analyze, and report workflow metrics per management-defined timelines.\nParticipate in continuous learning initiatives and complete onboarding, mandatory corporate, departmental, and compliance trainings.\nAttend mandatory meetings and participate in ongoing training related to process or system updates.\nPerform additional duties as assigned.\nEssential Skills\nStrong written and verbal communication skills\nAbility to manage multiple tasks and meet deadlines\nHigh attention to detail and strong documentation skills\nCustomer-focused approach with a strong emphasis on patient safety\nAbility to follow defined workflows and standard operating procedures\nProficiency in basic computer applications and internal systems\nStrong problem-solving and escalation judgment\nGood to Have Skills\nExperience supporting clinical research, investigator sites, or laboratory operations\nFamiliarity with shipment coordination, airway bills, and specimen tracking\nExperience working with portals such as Investigator or Sponsor Portals\nExposure to quality, compliance, or service management processes\nPrior experience in a global or cross-functional support environment\nMinimum Qualifications\nBachelor’s Degree in Life Sciences.\n1 or more years of experience in clinical research support, laboratory services, or healthcare operations.\nPreferred Qualifications\nMaster's Degree in Science .\n1 or more years of experience working with global stakeholders and investigator sites.\nAdditional Job Standards\nAdherence to company policies, departmental guidelines, and regulatory requirements\nCommitment to patient safety and quality standards at all times\nWillingness to engage in continuous learning and process improvement\nAbility to work effectively within a global team structure\nFlexibility to support evolving business needs and operational priorities\nBasic understanding of clinical research and/or operational support functions\nAbility to communicate effectively in English\nWillingness to work in a regulated environment with strict compliance standards.\nFamiliarity with SOPs, quality documentation, and compliance-driven environments\nLabcorp is proud to be an Equal Opportunity Employer:\nLabcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.\nWe encourage all to apply\nIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. 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