{"id":3776392,"url":"https://alion.io/job/biofuelcircle-information-technology-system-manager","title":"Information Technology System Manager","company":{"id":3795323,"name":"BioFuelCircle","domain":"biofuelcircle.com","url":"https://alion.io/company/biofuelcircle","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:32:55Z","employer_posted_date":null,"last_verified_at":"2026-11-04T17:32:55Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Key purpose of the role:\nThe Information Technology Support Manager will be responsible for maintaining the infrastructure, security, and up-time of IT systems of BiofuelCircle across multiple locations in the country\n\nWhat Key Tasks will be involved \nTeam Leadership & End-User Support\nLead and mentor a team of IT Analysts responsible for:\nConfiguring, deploying, maintaining, and supporting computer workstations, laptops, printers, mobile devices, tablets, phones, cloud Virtual Machines (VMs), databases, and telecommunications equipment.\nTroubleshooting basic network connectivity and Wi-Fi issues.\nDiagnosing and resolving end-user issues related to application software and operating systems, including problem classification and prioritisation.\nPerforming scheduled updates and patch management for operating systems, firmware, and software.\nIT Service Management\nOversee Incident, Request, Asset, and Configuration Management processes with adherence to agreed Service Level Agreements (SLAs).\nEnsure accurate and timely documentation of support activities and resolutions in the ticketing system.\nEscalation & Service Improvement\nHandle escalated technical issues and perform advanced troubleshooting.\nDrive continuous service improvement initiatives and root cause analysis.\nAsset & Vendor Management\nMaintain an up-to-date inventory of IT assets and installed software.\nManage software licensing and compliance.\nCoordinate with vendors for procurement, maintenance, warranty, and support of IT systems and services.\nCloud & Microsoft 365 Administration\nAdminister and support Microsoft 365 services including Exchange Online, SharePoint, OneDrive, Teams, and Intune.\nManage user accounts, licenses, and group policies via Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Centre.\nManage access to cloud infrastructure (Azure and AWS), including SharePoint sites, VMs, and databases.\nSecurity & Compliance\nImplement and maintain security policies, compliance settings, and data governance within Microsoft 365.\nMonitor and enhance security features such as Conditional Access, Multi-Factor Authentication (MFA), and Microsoft Defender to protect IT systems and data confidentiality\n\nOpportunity:\nLead the IT Support function at BiofuelCircle Pvt Ltd, one of India's leading businesses in the Green Energy Segment. Opportunity to set up IT systems and processes across India and enable a seamless working experience PAN India\n\nIdeal Candidate Profile\nYou have 6 to 8 years of work experience related to Information Technology Support, with at least 3 years in Microsoft 365 Admin and Support\nYou demonstrate strong knowledge of Exchange Online, SharePoint, OneDrive, Teams, and Intune\nYou have experience with Microsoft Entra ID (Azure AD), Conditional Access, and security policies\nKnowledge of Power Automate, Power Apps, and scripting (PowerShell) will give you an advantage over other applicants\nUnderstanding of M365 compliance, data retention, and governance best practices will also give you an advantage over other applicants\nCertifications such as ITIL Foundation, MS 365\nYou can coordinate, follow up, follow through and drive issues to closure proactively\nYou are a good listener, and can understand customer issues\nYou are analytical, with attention to detail and a demonstrate a passion for continuous improvement\nYou take ownership and accountability and can manage tasks and deadlines without external reminders\nYou are committed to upholding data security, privacy, and regulatory compliance standards\nComfortable providing hands-on support and training to users at all levels","description_format":"text","description_chars":3607,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Bioenergy","Alternative Fuels"],"lifecycle":[{"event":"open","at":"2026-11-04T23:09:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["seen:1","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/biofuelcircle-information-technology-system-manager","json_url":"https://alion.io/job/biofuelcircle-information-technology-system-manager.json","meta":{"generated_at":"2026-11-06T10:32:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19041,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3795323},"rest":"https://alion.io/mcp/rest/get_company?id=3795323"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiofuelcircle-information-technology-system-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiofuelcircle-information-technology-system-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiofuelcircle-information-technology-system-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biofuelcircle-information-technology-system-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiofuelcircle-information-technology-system-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3776392}},{"tool":"search_jobs","arguments":{"company":"biofuelcircle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3776392},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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