{"id":3970621,"url":"https://alion.io/job/biogen-customer-and-events-manager","title":"Customer and Events Manager","company":{"id":449685,"name":"Biogen","domain":"biogen.com","url":"https://alion.io/company/biogen-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":20,"ghost_share":0,"stale_share":0.75,"repost_share":0.05,"time_to_fill_p50_days":37,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T15:56:14Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T15:15:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Events Manager, Global CE&O, leads, drives and orchestrates Biogen participation in ex US international Congresses as well as prioritized external events, plans and drives execution with the relevant stakeholders across the company including key stakeholders (including Global & Regional medical and commercial teams) for all TAs and functions end-to-end (from planning and budgeting to post- event assessment).\nPosition selected responsibilities:\nStrategically define the ownership of ex-US congresses, meetings and events execution plan, budget, and outcomes\nDrive timely discussions with key stakeholders to prioritise and align on all congress activities, ensuring resource allocation, budget requirements and timelines are clearly defined\nPlan and execute large Biogen meetings, events and congresses, across key stakeholders for all TAs and functions, end-to-end (from strategic planning and budgeting to post- event assessment)\nEnsure alignment with US CMC and ex-US / local logistic and compliance teams to define and adhere to global congress policies and processes\nWork in partnership with procurement to ensure the most cost-effective solutions with external vendors for all ex-US related events\nAnticipate and proactively address potential needs or expectations from stakeholders, such as meeting and event organizers, by thinking and planning ahead\nProactively lead strategic relationships with suppliers through the formulation of agency strategy, engaging in multi-year negotiations with procurement, all aimed at identifying the most cost-effective and high-quality partners\nPrincipal Accountabilities\nLead planning and execution of ex US congresses and large Biogen meetings end-to-end (incl. planning, budgeting, and post-event evaluation)\nProvide oversight and direction to Customer Events Associate and all supporting team members to deliver Congress & Events requirements\nOwn and deliver a truly differentiated customer experience for all customer event related activities\nContribute to defining global congress policies and processes\nShape strategic relationships with suppliers, actively contributing to agency strategy formulation and engaging in multi-year negotiations with procurement for the selection of cost-effective and high-quality partners.\nMinimum Education\nBA/BS Required. MBA a plus\nMinimum Experience Requirements\nMinimum 10 years of experience in the pharmaceutical or biotechnology industry\nSignificant experience in organizing the large events and top tier congresses in pharmaceutical industry\nProven track record of leading cross functional teams across various TAs\nProven track record in successful delivery of complex projects spanning across geographies\nStrong understanding of pharmaceutical regulations and compliance requirements\nFluent in English and additional languages beneficial\nAdvanced analytical & strategic skills\nParticipation/leadership in defining and implementing global policies and strategies\nCredible, dynamic, and creative professional with high energy and vision\nInnovative thinking and growth mindset\nThrive on challenge, highly collaborative, perceptive, an analytical problem\nsolver, and exhibit strategic and innovative agility\nSomeone who manifests trust, and is known for ethics and integrity, and works\nsuccessfully in a team environment\nExceptional communication and interpersonal skills to effectively engage with internal and external stakeholders and a strong personal presence\nJob Level: ManagementWhy Biogen?\nWe are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.\nAt Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.\nAll qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. 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