{"id":1973417,"url":"https://alion.io/job/biogen-manager-field-technology","title":"Manager, Field Technology","company":{"id":449685,"name":"Biogen","domain":"biogen.com","url":"https://alion.io/company/biogen-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":117000,"max":156750,"currency":"USD","period":"year","gross":null,"usd_annual":156750},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-21T03:08:29Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"About This Role\nThe Manager of Field Technology supports the US Commercial Field Teams to deliver a best-in-class user experience with Biogen’s customer relationship management (CRM) tool. They will collaborate with key stakeholders to deliver innovative technology for launch products, as well as lead continuous improvement projects for existing products. They are responsible for delivering cross-functional projects and complex investigational analysis. This role is also accountable for maintaining training content and measuring the satisfaction and utilization of field users with Veeva CRM. This role exists to ensure digital tools are strategically rolled out and used to their fullest extent.\nWhat You Will Do\nManage continuous improvement projects related to business and technical process improvements to enhance the usability, adoption, and satisfaction with Veeva CRM.\nLead cross functional projects to assist in the development, deployment, and adoption of new field technology and enablement platforms for the US Commercial field teams\nEnsure appropriate field technology training is conducted with new employees, identify training gaps with existing technology through in-depth analysis, and ensure support functions are knowledgeable on field technology capabilities\nManagement and oversight of IT resources, particularly the field service desk (FSD) to ensure that issues are being addressed quickly and correctly.\nAbility to create comprehensive reports while understanding and interpreting the underlying data, ensuring accurate and actionable insights for stakeholders and business operations.\nAssist with troubleshooting of large technology issues by managing without authority\nWho You Are\nYou enjoy being a key collaborator who can bring innovative technology to life using your unique ability to translate complex business needs to functional business requirements. People in the business rely on you to be their advocate and you can balance many different stakeholders. You can simplify technology for your stakeholders, but you can also dive into technical details. You have an analytical mind and can help investigate and present details of CRM utilization to uncover potential areas of opportunity.\nRequired Skills\n3-5 years of working experience • Biotech/Pharma or Commercial Operations experience\n1-3 years of experience with CRM systems and Excel\nDetail oriented with a strong track record of executing on successful projects\nAbility to conduct in-depth analysis, but also present high-level results in a simplified manner\nBachelor’s degree\nPreferred Skills\nVeeva and Salesforce\nProject Management Skills\nMBA\nJob Level: Management Additional Information\nThe base compensation range for this role is: $117,000.00-$156,750.00Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.\nRegular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.\nIn addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:\nMedical, Dental, Vision, & Life insurances\nFitness & Wellness programs including a fitness reimbursement \nShort- and Long-Term Disability insurance\nA minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)\nUp to 12 company paid holidays + 3 paid days off for Personal Significance \n80 hours of sick time per calendar year\nPaid Maternity and Parental Leave benefit \n401(k) program participation with company matched contributions\nEmployee stock purchase plan \nTuition reimbursement of up to $10,000 per calendar year \nEmployee Resource Groups participation\nWhy Biogen?\nWe are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.\nAt Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.\nAll qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.","description_format":"text","description_chars":5448,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology"],"lifecycle":[{"event":"open","at":"2026-10-06T20:14:10Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.514,"p_room":0.75,"age_days":30,"expected_fill_days":33,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":156750,"is_top_pay":true},"html_url":"https://alion.io/job/biogen-manager-field-technology","json_url":"https://alion.io/job/biogen-manager-field-technology.json","meta":{"generated_at":"2026-10-21T13:23:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18965,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449685},"rest":"https://alion.io/mcp/rest/get_company?id=449685"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiogen-manager-field-technology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiogen-manager-field-technology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiogen-manager-field-technology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biogen-manager-field-technology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiogen-manager-field-technology"}]}