{"id":2767069,"url":"https://alion.io/job/biographic-member-engagement-coordinator","title":"Member Engagement Coordinator","company":{"id":184837,"name":"bioGraphic","domain":"biographic.com","url":"https://alion.io/company/biographic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-17T00:40:08Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-21T16:27:21Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the California Academy of Sciences\nFounded in 1853, the California Academy of Sciences is a globally renowned, AZA-accredited non-profit scientific and cultural institution located in the heart of San Francisco’s Golden Gate Park. Home to a world-class planetarium, aquarium, rainforest, research institute, and natural history museum-all under one living roof-our mission is to regenerate the natural world through science, learning, and collaboration.\nOur living collection reflects Earth’s vast biodiversity, consisting of nearly 60,000 animals representing over 800 species. Our research collections are the largest west of the Mississippi, spanning nearly 46 million plants, animals, fossils, and cultural artifacts from across the globe and throughout history. Our diverse team includes leading biodiversity scientists, educators, storytellers, designers, and communicators who are passionate about advancing knowledge and catalyzing action through science and storytelling.\nWhether you're conducting research behind the scenes or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it.\nAbout the Opportunity\nThe Member Engagement Coordinator is an exciting opportunity for a motivated individual to join a dynamic museum membership team at a respected San Francisco cultural institution. Reporting to the Senior Membership Manager, the Member Engagement Coordinator focuses on direct member engagement through member communications, museum floor activations, and member events both in the building and at external events. The position is responsible for all administrative duties that support all aspects of the Academy’s membership program.\nThis position is based in San Francisco, California. Staff are currently expected to work from the Academy offices at least 3 times per week, which may fluctuate based on business needs. Please do not apply if you are not able to work on-site.\nOrganizational Culture\nWhen you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation, and celebrates its accomplishments together. Staff share a commitment to executing a new strategic plan that will strengthen the organization's financial foundations, cultivate a vibrant internal culture, and foster smart growth to secure the Academy’s future.\nWe hope you are inspired by what we do and are motivated to contribute to our mission. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every qualification for the position.\nThis position is based in San Francisco, California. The specific onsite/hybrid schedule for this position is listed below.\nThis position is part of a bargaining unit represented by Cal Academy Workers United, and will be subject to the terms and conditions of that contract.\nKey Responsibilities\nMember Engagement \nCoordination and execution of member activations and engagement activities on the public floor and virtually\nCoordinate and attend membership pop-ups at external community events and trade shows to support member acquisition and retention\nLiaise with internal Academy departments to support the administrative setup and delivery of standard member offerings and benefits. \nEngage with members in the building during member hours and during opening hours \nAssist with the preparation, scheduling, and distribution of routine member communications; compile member inquiries and basic feedback for review by senior staff \nMembership Events \nProvide administrative and logistical support for membership events, Members' Month activities, and membership renewal events under the direction of event leads. \nDay of support at membership events, Members’ Month Activities, and membership renewal events. (may include some weekend and evening support)\nDay of support at membership renewal events and Members’ Month Activities ( includes some weekend and evening support)\nDay of support of external pop-ups at community events and tradeshows\nActively engage with members and prospective members at all events\nAssist with event prep tasks, including schedule tracking, staffing setup, and coordinating materials with internal Academy partners as assigned. \nMember Program Administration and Stewardship\nCoordinate administrative tasks, including scheduling meetings, taking notes, and following up on action items in conjunction with event planning and coordination. \nRespond to routine member inquiries regarding status, billing, and general benefits using established guidelines; escalate complex inquiries or sensitive issues to senior team members\nSupport with membership creative asset requests and inventory\nAssist with membership database input, clean-up, and logging membership sales as required\nFollows all Academy safety regulations\nOther duties as assigned\nQualifications: A successful candidate will have the following: \n\n1-2 years of administrative support, customer service, or event support experience \nProficient with Google Workspace (Docs, Sheets, Drive, Forms) or similar software\nExperience working in a CRM database and a willingness to learn the Academy database (Tessitura) \nKnowledge and interest in the Academy and enthusiasm for the mission \nAbility to work evenings and weekends as required\nKnowledge, Skills & Abilities:\nExceptional oral, written, and interpersonal communication skills are essential for effectively engaging a diverse audience, providing superior customer service, and communicating professionally with members, staff, cross-functional teams, and external stakeholders.\nPossess a proactive, solution-oriented work ethic and strong analytical skills, enabling clear, professional correspondence and problem-solving for members.\nExcellent organizational skills, flexibility, and good judgment are necessary to manage simultaneous tasks, multiple projects, and timelines.\nAbility to follow established operational procedures, manage daily priorities, and work effectively within a collaborative team environment \nDemonstrated computer proficiency, including Google Workspace, and the ability to quickly learn new software; demonstrated database experience in Tessitura or similar systems is preferred.\nPhysical Environment:\n To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. \nCompensation and Benefits:\n The hourly range for this position is $27.64 - 28.76. Actual compensation will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications and aligned with the internal peer group. We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards. The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked. Further details regarding compensation and benefits will be discussed during the interview process.\nSchedule: Full-time, hybrid work arrangement (3 days onsite and 2 days remote per week), 40 hours per week.\nHow to Apply: Interested candidates should submit a resume and application through our Careers Page portal.\nThe California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of theSan Francisco Fair Chance Ordinance (SF Police Code, Article 49).","description_format":"text","description_chars":7786,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Research Institutes"],"lifecycle":[{"event":"open","at":"2026-10-17T04:28:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":255,"reasons":["conf:3","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/biographic-member-engagement-coordinator","json_url":"https://alion.io/job/biographic-member-engagement-coordinator.json","meta":{"generated_at":"2026-10-21T18:08:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25620,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":184837},"rest":"https://alion.io/mcp/rest/get_company?id=184837"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiographic-member-engagement-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiographic-member-engagement-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiographic-member-engagement-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biographic-member-engagement-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiographic-member-engagement-coordinator"}]}