{"id":1296806,"url":"https://alion.io/job/biointellisense-customer-success-project-manager","title":"Customer Success Project Manager","company":{"id":3134766,"name":"BioIntelliSense","domain":"biointellisense.com","url":"https://alion.io/company/biointellisense","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-07-17T19:33:19Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-11-02T02:41:10Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":107},"description":"About the Role\nThe Customer Success Project Manager will report to the VP of Customer Success. Within the Operations team there are five groups: Integrated Supply Chain, Data Services; Program Management, Technical Solution Delivery and Customer Solution Delivery. This role will be in the Customer Solution Delivery group and be responsible for new program integrations with health systems and continuing to support customers as they grow.\nThe ideal candidate will be responsible for leading cross functional project teams, defining project scope, planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will be responsible for developing, tracking, and reporting on the projects. They will effectively monitor and present project updates to relevant stakeholders, customers, or project team members. The ideal candidate displays a professional and polished demeaner while also exhibiting an exceptional commitment to confidentiality, accuracy, detail, and project follow-up\nWhat You'll Be Doing\nCustomer Relationship Management: Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction\nProject Planning and Execution: Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards\n Cross-Functional Collaboration: Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions\nCustomer Onboarding: Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services\nIssue Resolution: Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions\nCustomer Feedback: Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience\nDocumentation and Reporting: Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes\nStrategic Planning: Collaborate with leadership to develop and implement strategies to drive customer success\n Continuous Improvement: Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction\nWhat You Need\nBachelor’s degree required\n1-5 years of experience in program management or related discipline\nProject Management Professional (PMP) certification or similar certification is a plus\nPreferred: Experience project managing an implementation with a healthcare customer\nAbility to learn all functions of the business and build bridges between functions to further the overall goals of the organization - must be a collaborator and communicator\nAccepts responsibility and accountability for project success and associated key decisions\nContinuous improvement mindset and a result and quality driven approach\nAnalytical skills: demonstrated ability to troubleshoot complex process/system issues\nStrong communication skills: ability to prioritize and manage multiple simultaneous initiatives\nExperience with Salesforce and with project management tools such as Jira or Smartsheet\nHealthcare experience and medical device experience preferred","description_format":"text","description_chars":3412,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health & Medical Electronics","Patient Monitoring"],"lifecycle":[{"event":"open","at":"2026-09-26T09:40:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.244,"p_room":0.28,"age_days":106,"expected_fill_days":25,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/biointellisense-customer-success-project-manager","json_url":"https://alion.io/job/biointellisense-customer-success-project-manager.json","meta":{"generated_at":"2026-11-02T06:10:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8883,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3134766},"rest":"https://alion.io/mcp/rest/get_company?id=3134766"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiointellisense-customer-success-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiointellisense-customer-success-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiointellisense-customer-success-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biointellisense-customer-success-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiointellisense-customer-success-project-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1296806}},{"tool":"search_jobs","arguments":{"company":"biointellisense.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1296806},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}