{"id":2544268,"url":"https://alion.io/job/biomerieux-planner-i","title":"Planner I","company":{"id":449571,"name":"Biomerieux","domain":"biomerieux.com","url":"https://alion.io/company/biomerieux-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-14T16:21:41Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T18:13:41Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nThis position follows a hybrid schedule. The selected candidate will be expected to report onsite at either our Salt Lake City or Raleigh/Durham offices 2-3 days/week.\nPosition Summary\nThe Planner I is responsible for coordinating and scheduling field service activities to support the efficient delivery of preventive maintenance, repairs, installations, and upgrades. This position serves as a key point of coordination between customers, field service personnel, and internal teams by managing service schedules, facilitating communications, and maintaining accurate service records. The Planner 1 applies established planning and dispatch processes to balance customer needs, resource availability, and service commitments while supporting operational performance objectives and customer satisfaction.\nPrimary Duties\nReview incoming service requests and schedule field service activities based on established priorities, customer commitments, and resource availability.\nCoordinate customer communications by confirming appointments, providing schedule updates, and documenting service-related information.\nAssign and communicate work orders to field service personnel based on availability, geographic coverage, and standard service requirements.\nMaintain daily and weekly service schedules, making routine adjustments to support service delivery commitments.\nMonitor open work orders and follow up on pending activities to support timely completion of preventive maintenance, repairs, installations, and upgrades.\nCoordinate with field service personnel, Customer Support Operations, and internal stakeholders to support accurate execution of service activities.\nIdentify routine scheduling conflicts, resource constraints, or service delays and escalate issues to senior planners or leadership as appropriate.\nAssist with monitoring field service workload distribution, schedule adherence, and resource utilization within assigned territories.\nSupport identification of required parts, materials, and equipment needed for scheduled service activities.\nMaintain accurate scheduling records, service documentation, and data within service management systems.\nAssist with tracking and reporting key performance indicators such as on-time preventive maintenance, on-time repair arrival, and schedule compliance.\nPerform all work in compliance with company quality procedures and standards.\nPerform other duties as assigned.\nQualifications\nRequired Education, Training and Experience\nHigh School Diploma, GED or equivalent.\n2+ years of related experience in one or more of the following areas: Customer service coordination, Scheduling or dispatching field personnel, Service appointment management, Call center or customer support operations, Logistics, planning, or service administration.\nExperience with negotiation, analyzing data, maintaining scheduling to customer needs.\nExperience managing multiple competing activities and deadlines.\nPreferred Education, Training and Experience\nAssociates degree preferred.\nExperience coordinating customer communications and scheduling activities in a fast-paced service environment.\nExperience communicating effectively with customers and field personnel to coordinate service activities and resolve routine scheduling issues.\nExperience with CRM (Salesforce) and/or ERP (preferably Salesforce) or other information systems software.\nExperience with thinking strategically, presenting, and articulating direction and strategies, and acting as a change agent by solving operational gaps needed to achieve the departmental and organizational strategic plans.\nKnowledge, Skills, and Abilities\nConsistently upholds and reflects the core ethical principles and values that bioMérieux promotes.\nFunctional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.\nManage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time.\nPracticing time management to allocate tasks, balance priorities, and meet deadlines efficiently.\nThriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.\nTroubleshooting issues to identify and resolve problems efficiently.\nEffectively deal with ambiguity requiring adaptability, critical thinking, and proactive communication to navigate situations with limited details.\nInforming others by sharing clear, timely information to ensure alignment.\nEffective written and verbal communication skills.\nIntermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.\nWorking Conditions and Travel\nAbility to remain in stationary position, either sitting or standing, for prolonged periods\nAbility to ascend/descend stairs, ladders, ramps, and the like\nAbility to adjust or move objects up to 50 pounds in all directions\nDomestic travel required: up to 10%.\nThe estimated wage range for this field based role in Utah or North Carolina is between $23.70 and $35.50 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.\nIn addition, bioMérieux offers a competitive Total Rewards package that may include:\nA choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options\nCompany-Provided Life and Accidental Death Insurance\nShort and Long-Term Disability Insurance\nRetirement Plan including a generous non-discretionary employer contribution and employer match.\nAdoption Assistance\nWellness Programs\nEmployee Assistance Program\nCommuter Benefits\nVarious voluntary benefit offerings\nDiscount programs\nParental leaves\nPlease be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at  \nBioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at , or by dialing 711 for access to Telecommunications Relay Services (TRS).","description_format":"text","description_chars":7897,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Diagnostic Tests & IVD","Molecular Diagnostics","Public Health & Prevention"],"lifecycle":[{"event":"open","at":"2026-10-14T16:21:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6 · green card filings: 1","filings_12m":6,"filings_prev_12m":10,"green_card_filings_12m":1,"median_offered_wage_usd":126786,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.798,"p_room":0.9,"age_days":4,"expected_fill_days":12,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/biomerieux-planner-i","json_url":"https://alion.io/job/biomerieux-planner-i.json","meta":{"generated_at":"2026-10-19T19:08:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15181,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449571},"rest":"https://alion.io/mcp/rest/get_company?id=449571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiomerieux-planner-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiomerieux-planner-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiomerieux-planner-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biomerieux-planner-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiomerieux-planner-i"}]}