{"id":2999911,"url":"https://alion.io/job/biontech-product-owner-employee-workflows-hrsdwsd","title":"Product Owner Employee Workflows (HRSD/WSD)","company":{"id":140,"name":"BioNTech","domain":"biontech.com","url":"https://alion.io/company/biontech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mainz, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-28T18:26:40Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Mainz, Germany | full time | Job ID: 11817\nAbout the role:\nAs Product Owner Employee Workflows (HRSD/WSD), you will take ownership of strategic development, implementation, and continuous improvement of ServiceNow modules including Human Resources Service Delivery (HRSD), Workplace Service Delivery (WSD), and optionally Legal Service Delivery (LSD) and Procurement Service Management. Your mission is to align these systems with BioNTech’s business goals, enhance user experiences, and support our broader Enterprise Service Management (ESM) strategy. Collaborating with cross-functional teams, you will unify capabilities, drive platform adoption, and ensure system reliability to empower seamless workflows across the organization.\nYour contribution:\nDefine and communicate the vision, goals, and roadmap for ServiceNow Employee Workflow modules with a focus on autonomous workflows and agents\nLead unification efforts across HRSD, WSD, LSD, and Procurement modules to ensure integration and workflow continuity without disruption\nPartner with internal stakeholders to identify use cases, co-design AI-driven workflows, and enable service owners to build prompts directly\nDrive continuous improvement of Employee Workflow modules to optimize usability, service levels, and system performance trends\nSupport organizational change management by providing clear communication, training guidance, and documentation or successful platform adoption\nOversee vendor management efforts including contract realization and service delivery coordination with implementation partners\nLead a small external team to steer development efforts effectively\nA good match:\n5+ years of experience in product ownership or service management roles within IT or enterprise platforms\nHands-on experience managing ServiceNow modules such as HRSD and WSD; additional experience with LSD or S2P is a plus\nCertified Implementation Specialist in relevant ServiceNow products is desirable\nProven track record in platform migration projects and transitioning enterprise solutions successfully\nFamiliarity with ESM environments or ITIL-based frameworks combined with strong Agile methodology expertise for managing product backlogs\nExpertise in defining roadmaps for ServiceNow Employee Workflow modules aligned with strategic objectives\nAbility to work collaboratively across IT teams, business stakeholders, and customer support functions\nExcellent communication skills paired with stakeholder management expertise to align IT solutions with business needs effectively\nAbility to capture complex requirements while championing manage-to-standard approaches\nData-driven mindset for optimizing workflows through metrics and analytics insights\nProactive problem-solving skills coupled with critical thinking to anticipate challenges\nYour Benefits:\nIt's our priority to support you:\nYour flexibility: flexible hours | vacation account \nYour growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning\nYour value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential\nYour health and lifestyle: Company bike\nYour mobility: Job ticket | Deutschlandticket \nYour life phases: Employer-funded pension | Childcare \nApply now - We look forward to your application!\nApply to our Mainz, Germanylocation by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET).\nJob ID 11817 (please always specify if you have any questions)\nBy submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.\nNote for applications within Europe: Please note that if you wish to claim travel expenses incurred in connection with an in-person interview, we are obliged to carry out a sanctions list check*. This is carried out by our partner, HireRight. Travel expenses will only be reimbursed if this sanctions list check does not yield any matches. Reimbursement can be made provided that the check is successfully completed.\n* Your first name, surname and date of birth will be processed for the sanctions list check. The legal basis for carrying out the sanctions list check for positions at BioNTech in Europe is BioNTech’s legitimate interest. Please note that BioNTech will not carry out the sanctions list check if no travel expenses are to be reimbursed. If you do not give BioNTech your consent to the sanctions list check, your travel expenses cannot be reimbursed. This will not affect your application.","description_format":"text","description_chars":4896,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cell & Gene Therapy","Vaccines","Oncology Therapeutics","Infectious Disease Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-21T11:49:24Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.853,"p_room":0.75,"age_days":20,"expected_fill_days":27,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/biontech-product-owner-employee-workflows-hrsdwsd","json_url":"https://alion.io/job/biontech-product-owner-employee-workflows-hrsdwsd.json","meta":{"generated_at":"2026-10-29T01:43:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2611,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":140},"rest":"https://alion.io/mcp/rest/get_company?id=140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiontech-product-owner-employee-workflows-hrsdwsd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiontech-product-owner-employee-workflows-hrsdwsd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiontech-product-owner-employee-workflows-hrsdwsd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biontech-product-owner-employee-workflows-hrsdwsd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiontech-product-owner-employee-workflows-hrsdwsd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2999911}},{"tool":"search_jobs","arguments":{"company":"biontech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2999911},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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