{"id":3468321,"url":"https://alion.io/job/biorelate-customer-success-manager","title":"Customer Success Manager","company":{"id":2337178,"name":"Biorelate","domain":"biorelate.com","url":"https://alion.io/company/biorelate","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":["US","GB"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":96000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Knowledge Graph","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"NLP","optional":false},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-28T16:05:46Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-11T08:41:41Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Location: UK, remote, with regular overlap with US East Coast hours. Travel to customer sites in the US and Europe, to international conferences, and occasionally to London and Manchester.\nAbout the Role\nYou'll own a portfolio of mostly US accounts using Biorelate's Galactic AI platform, from large pharma companies to smaller biotech teams. Your job is to make sure their researchers get measurable scientific value from Galactic Data, Web, API, MCP and Co-Scientist, and to build the evidence for renewal and expansion.\nThis is a hands-on role between science and technology. You'll run workshops and QBRs, and you'll also set up API access, build and test prompts and workflows, and own support for your accounts.\nWhat We Do\nResearch and Development in the pharmaceutical industry is time-consuming, expensive, and often overlooks valuable data insights. We’re changing that with AI-powered data science solutions that uncover hidden insights to support more efficient and informed drug discovery. Using AI and Natural Language Processing (NLP), our technology extracts and structures data from millions of scientific documents, identifying causal biological relationships and organising them into knowledge graphs. This advanced data science empowers bioinformaticians and biologists with a deeper understanding of the connections between diseases, proteins, and drugs.\nOur team consists of biomedical and data science experts with real-world lab and pharmaceutical experience. These specialists ensure that our solutions are scientifically grounded, delivering accurate, reliable data to our customers.\n\nThe Company\n\nBiorelate is a venture backed Series A startup (supported by established Tech investors). If you’re eager to collaborate with exceptional scientists, software engineers, and subject matter experts from various fields in a supportive, ego-free environment, Biorelate is the place for you.\nKey Responsibilities\nWhat You'll Do\n Adoption and Value\nOwn each account from kickoff and onboarding through to measurable scientific outcomes, with an adoption plan for each team and use case.\nRun use case workshops that turn research problems (target identification, safety assessment, competitive intelligence, literature synthesis) into prioritised use cases.\nGrow active and chargeable users by developing champions, reaching new teams, and getting researchers to their first real result quickly.\n Renewals and Account Health\nOwn renewals and gross revenue retention (GRR), starting renewal planning at least 120 days before each renewal date.\nRun QBRs and regular check-ins, and keep account plans and health scores current using usage data.\nSpot declining usage early and lead the recovery plan when an account is at risk.\nTechnical Enablement and Support\nSet up and troubleshoot API, MCP and Web deployments, and build prompts and example workflows around customers' own research questions.\nCheck the quality of outputs, and escalate issues to Engineering with clear reproduction details.\nAnswer security and governance questions, and route non-standard work to Forward Deployed Engineering.\nWorking Across Biorelate\nPartner with the Account Manager, who owns contracting and expansion deals, by supplying adoption data, ROI evidence and expansion signals.\nFeed customer feedback to Product, and help roll out betas, launches and training materials.\nSupport technical pre-sales conversations and represent Biorelate at conferences.\nSkills, Knowledge and Expertise\nWhat You'll Bring\nA PhD in biological or life sciences, or a related field.\nExperience in a client-facing, post-sale role with pharma, biotech or life sciences customers, ideally in SaaS or data.\nFamiliarity with at least one of: target identification and validation, pharmacovigilance and drug safety, competitive intelligence, or literature synthesis.\nComfort working hands-on with APIs, LLM tools and prompt design, and the judgement to tell whether an AI-generated scientific answer holds up.\nConfidence running workshops and training sessions with scientists and department leads.\nA track record of moving usage numbers through structured plans, not only managing relationships.\nNice to Have\nExperience owning renewals or GRR targets with enterprise customers.\nExperience running QBRs with senior stakeholders.\nScripting experience, for example in Python.\n How You'll Work\nYou own the plan for your accounts and drive it. Tasks aren't handed down.\nYou're curious about drug discovery, and happy to switch between customer meetings and focused technical work in the same day.\nYou're comfortable in a growth-stage company where processes are still being built, and keen to help build them.\nBenefits\nThis is a rare opportunity to join Biorelate at an inflection point in our growth - and to genuinely shape how the company is seen and heard in the market. You'll work in a supportive team but you will have real autonomy to make this new role your own.\nWe offer competitive salaries, enhanced family leave, sick leave and significant opportunities for professional development. You’ll work alongside some of the brightest individuals, contributing to meaningful work that has a direct impact on global healthcare.\nIn addition, you can expect:\nGenuine Flexibility: We are a fully remote business with colleagues across the globe: manage your schedule, save time and money on commuting, and do your best work from the comfort of your home.\nCutting-Edge Technology: You’ll work with the latest software tools and technologies; we’ll push you to genuinely be innovative and find new ways to solve the newest challenges.","description_format":"text","description_chars":5600,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bioinformatics","Drug Discovery","Knowledge Graphs"],"lifecycle":[{"event":"open","at":"2026-10-29T16:05:46Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":0.75,"age_days":13,"expected_fill_days":16,"reasons":["conf:1","win:late"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/biorelate-customer-success-manager","json_url":"https://alion.io/job/biorelate-customer-success-manager.json","meta":{"generated_at":"2026-11-11T12:09:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2337178},"rest":"https://alion.io/mcp/rest/get_company?id=2337178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiorelate-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiorelate-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiorelate-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biorelate-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiorelate-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3468321}},{"tool":"search_jobs","arguments":{"company":"biorelate.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3468321},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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