{"id":1172789,"url":"https://alion.io/job/biorev-customer-service-representative","title":"Customer Service Representative","company":{"id":2673897,"name":"Biorev","domain":"biorev.com","url":"https://alion.io/company/biorev-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chandigarh, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T09:06:36Z","employer_posted_date":null,"last_verified_at":"2026-08-27T09:06:36Z","board_verified":false,"closed_at":null,"days_open":41,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":41},"description":"We are looking for a dedicated and customer-oriented professional to join our team and deliver efficient, empathetic, and high-quality support to our valued customers.\nUS-based HVAC services company serving residential customers\nLocation: Mohali Sector-67, India\nShift: 6:00pm - 3:30am IST (Rotational)\nWorking Days: 5 Days Working (as per Roster)\nMode: In office\nPosition Summary: We are seeking a Customer Service Representative - Inbound & Outbound (HVAC Process) to handle all inbound and outbound customer calls related to HVAC services across different regions of the United States.\nThe role involves managing paid and organic inbound calls, booking HVAC jobs, making outbound calls to customers, providing information, scheduling appointments, promoting and selling membership plans and ensuring accurate data capture, coordinating technician dispatch while ensuring a high standard of customer experience and conversion efficiency. You will be required to handle outbound and inbound calls as per business requirements.\nThis role requires strong communication skills, ownership of outcomes, and adherence to defined processes and quality benchmarks. The ideal candidate must be confident in English and comfortable handling US customers over calls.\nKey Responsibilities\n· Handle inbound and outbound HVAC calls (repair, maintenance, installation, follow-ups).\n· Own job booking & conversion on all qualified calls.\n· Capture accurate customer details and appointment preferences.\n· Outbound Cold Calling (Appointment Setting), coordinate with dispatch & technicians for job scheduling.\n· Provide professional, empathetic, and confident customer support.\n· Update CRM/system notes accurately as per SOPs.\n· Meet conversion, quality, and attendance benchmarks.\n· Participate in training, audits, and continuous improvement initiatives.\nEligibility Criteria\n· Graduate or equivalent (preferred).\n· Excellent spoken English (US accent-neutral preferred).\n· Willingness to work rotational US night shifts\nRequired Skills\n· Strong communication & objection-handling skills.\n· Conversion-driven mindset with attention to detail.\n· Basic computer & CRM knowledge.\n· Prior HVAC / US inbound & outbound voice experience is an added advantage.","description_format":"text","description_chars":2240,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Animation","3D Design"],"lifecycle":[{"event":"open","at":"2026-09-24T08:53:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.491,"p_room":0.45,"age_days":40,"expected_fill_days":21,"reasons":["seen:40","win:tail"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/biorev-customer-service-representative","json_url":"https://alion.io/job/biorev-customer-service-representative.json","meta":{"generated_at":"2026-10-08T02:14:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3949,"day_limit":5000,"remaining_today":1051,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2673897},"rest":"https://alion.io/mcp/rest/get_company?id=2673897"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiorev-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiorev-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiorev-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biorev-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiorev-customer-service-representative"}]}