{"id":1976401,"url":"https://alion.io/job/biotronik-sales-operations-associate","title":"Sales Operations Associate","company":{"id":1828745,"name":"Biotronik","domain":"biotronik.com","url":"https://alion.io/company/biotronik-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lake Oswego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2871},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-06T21:34:12Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T02:02:30Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"[[title]]\nAs one of the world's leading manufacturers of cardio- and endovascular medical devices, BIOTRONIK is headquartered in Berlin, Germany, and represented in over 100 countries by its global workforce. The work of our committed, highly specialized, exceptionally skilled employees results in crucial advancements in the world of cardiology and changes the lives of patients every day.\nBIOTRONIK is looking for a Sales Operations Associate to join our Sales Operations team. The Sales Operations Associate is responsible for receiving sales orders, reviewing them for accuracy and completeness, processing them accordingly, supporting invoicing activities, and resolving customer inquiries related to sales transactions for BIOTRONIK.\nThis position provides a high level of support to the field sales organization, hospital staff, and hospital purchasing departments and requires a strong understanding of BIOTRONIK products, policies, and procedures. The role supports company goals and objectives related to revenue recognition, customer service, operational efficiency, and regulatory compliance. Success in this position requires the ability to provide exemplary customer service to internal and external customers, work effectively in a fast-paced environment, manage competing priorities, and maintain strong attention to detail.\nEssential Functions:\nBuild and maintain business relationships with customers, field sales organization, internal departments, and team members.\nMonitor sales order processing and automated workflows in SAP ERP system and Salesforce CRM, and communicate with team members and field sales representatives/management, as applicable, to resolve issues.\nReview sales orders for completeness, accuracy, pricing, and required documentation; identify and resolve discrepancies prior to processing.\nSort and determine appropriate routing of inbound emails and faxes to Sales Operations team, field sales representatives.\nProcess and enter direct ship and bill/replace sales orders daily as received through various media to ensure customer needs and business requirements are met.\nServe as the first point of customer contact for inquiries related to billing and invoicing, PO confirmations, shipment status, returns for credit, back-order status, and credit card orders across all lines of business.\nCollaborate with Supply Chain, Contract Administration, Accounting, Shipping & Receiving, and other departments as needed to ensure prompt order processing, invoice delivery, payment, and dispute resolution.\nSupport Contracting & Rebates, Sales Analytics, and Finance teams during month-end closing procedures.\nCollaborate with Customer Solutions department to ensure accurate and timely CardioMessenger shipment processing and confirmation of patient information.\nUnderstand and comply with Regulatory and Quality Guidelines and departmental standard operating procedures.\nParticipate as a project team member, as needed, to help administer, support, and coordinate critical business needs, improve departmental efficiencies, and enhance interdepartmental processes. Opportunities to expand into interdepartmental projects may be available based on demonstrated performance.\nCompetencies:\nProficiency in Microsoft Office, including Excel, Visio, PowerPoint, MS OneNote and Word.\nStrong interpersonal skills with the ability to communicate effectively, both verbally and in writing, with diverse groups at all levels of the organization.\nAbility to work effectively both independently and in a team environment and build strong working relationships.\nDemonstrates professionalism and a positive, customer-focused approach.\nStrong attention to detail with a focus on accuracy, accountability, and problem-solving.\nStrong organizational, prioritization, and time management skills, with the ability to take initiative.\nHelpful and conscientious with a willingness to identify and solve problems.\nAbility to maintain a flexible schedule, as needed.\nPreferred Education and Experience:\nBachelor’s degree in a related field.\n1+ years’ experience in sales operations or customer service involving online computer order processing.\nExperience in resolving customer issues related to orders, invoicing, pricing, payments, and contracts preferred.\nSAP and Salesforce experience is preferred.\nSupervisory Responsibilities:\nThis role has no supervisory responsibilities.\nWork Environment:\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as PC computers, phones, photocopiers, filing cabinets and fax machines.\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job involve normal vision.\nPosition Type/Expected Hours of Work:\nThis is a full-time hybrid position. Standard days of work are Monday through Friday with at least three in-office days per week, or as directed by management. Hours of work may vary depending on time zone supported. Occasional evening and weekend work may be required as job duties demand.\nTravel:\nNo travel is expected for this role.\nAre you interested? Please apply online through our application management system! We are looking forward to welcoming you.\nLocation: Lake Oswego, OR | Working hours: [[filter3]] | Type of contract: [[filter2]]\nApply now under: www.biotronik.com/careers\nJob ID: [[id]] | [[recCompany]]| [[country]]\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Please note that applications sent by post will only be returned if a sufficiently stamped self-addressed envelope is included.","description_format":"text","description_chars":6452,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Natural Resources","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-06T21:34:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:11","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/biotronik-sales-operations-associate","json_url":"https://alion.io/job/biotronik-sales-operations-associate.json","meta":{"generated_at":"2026-10-12T03:12:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4908,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1828745},"rest":"https://alion.io/mcp/rest/get_company?id=1828745"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiotronik-sales-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiotronik-sales-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiotronik-sales-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biotronik-sales-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiotronik-sales-operations-associate"}]}