Receptionist

• Manage check-ins/check-outs for guests and service requests for owners.

• Maintain owner profiles, preferences, and privacy instructions.

• Handle reservations for rental units + schedule-related updates for owner stays.

• Communicate maintenance updates to owners and obtain approval when entering units.

• Manage billing for rentals and any chargeable services for owners.

• Coordinate apartment readiness for both guest arrivals and returning owners.

• Handle Lost & Found across guest and owner units.

• Maintain strong professional relationships with owners while following SOP boundaries.

Requirements

• Hotel front office experience is required.

• Excellent command of English.

• Strong communication and service-focused approach.

• Ability to multitask and work in a fast-paced environment.

• Knowledge of PMS systems (training provided if needed).

• Customer service excellence.

• Problem-solving and decision-making abilities.

• Professional communication and interpersonal skills.

• Accuracy in billing and documentation.

• Ability to remain calm under pressure.