{"id":1743567,"url":"https://alion.io/job/birdeye-customer-success-manager-enterprise","title":"Customer Success Manager, Enterprise","company":{"id":41131,"name":"Birdeye","domain":"birdeye.com","url":"https://alion.io/company/birdeye","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"A","score":88,"open_postings":40,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":105000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1010},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-01T23:13:33Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-19T12:53:29Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":47},"description":"Description\nWhy BirdEye?\nBirdeye is the leading agentic marketing platform for multi-location brands.\nCompanies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations - from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level - responding to reviews, updating listings, publishing content, and driving conversions.\nBacked by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list - appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.\nWhat You'll Be Doing\nBirdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention and renewal.\nYou possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye. We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!\nRequirements\nBachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience\n3+ years experience in professional services or B2B account management, preferably in SaaS\nProven ability in organization, project management, time management, and communication skills\nKnowledge of CX/SEM/SEO/advertising/social media\nTechnical experience or aptitude in working with SaaS platform configuration and troubleshooting\nExperience with online subscription / SaaS products is a must\nEnergetic extroverted personality-you love working with customers and are customer obsessed\nEnthusiasm for troubleshooting issues; excited to learn and use new products/features\nAbility to quickly grasp and succinctly explain technological and business concepts\nProven track record in managing enterprise customer relationships and delivering results\nAbility to stay calm and manage clients even under adverse conditions\nStrong communication skills and technical aptitude\nDiligence and organization in follow-up processes - document all calls/customer interactions in CRM\nNice to have\nExperience in Customer Experience / Reputation Management, Social Media Campaigns\nUp-sell and value-selling experience\nWhy You'll Join Us\nAt Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.\nWorking at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.","description_format":"text","description_chars":3881,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Digital Marketing","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-03T04:37:08Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.44,"p_room":0.45,"age_days":47,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/birdeye-customer-success-manager-enterprise","json_url":"https://alion.io/job/birdeye-customer-success-manager-enterprise.json","meta":{"generated_at":"2026-10-19T13:56:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41131},"rest":"https://alion.io/mcp/rest/get_company?id=41131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbirdeye-customer-success-manager-enterprise"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbirdeye-customer-success-manager-enterprise"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbirdeye-customer-success-manager-enterprise"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/birdeye-customer-success-manager-enterprise\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbirdeye-customer-success-manager-enterprise"}]}