{"id":1743570,"url":"https://alion.io/job/birdeye-senior-voice-ai-engineer","title":"Senior Voice AI Engineer","company":{"id":41131,"name":"Birdeye","domain":"birdeye.com","url":"https://alion.io/company/birdeye","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"A","score":88,"open_postings":40,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":38},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Apache Kafka","optional":false},{"name":"Asyncio","optional":false},{"name":"Azure","optional":false},{"name":"ClickHouse","optional":false},{"name":"Deepgram","optional":false},{"name":"ElevenLabs","optional":false},{"name":"FastAPI","optional":false},{"name":"gRPC","optional":false},{"name":"Kubernetes","optional":false},{"name":"LiveKit","optional":false},{"name":"LLM","optional":false},{"name":"OpenAI","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"RabbitMQ","optional":false},{"name":"Realtime API","optional":false},{"name":"Redis","optional":false},{"name":"Rest API","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Twilio","optional":false},{"name":"WebRTC","optional":false},{"name":"WebSockets","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"Anthropic","optional":true},{"name":"AWS","optional":true},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"Function Calling","optional":true},{"name":"GCP","optional":true},{"name":"Gemini","optional":true},{"name":"Multi-Agent Systems","optional":true},{"name":"Nginx","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-08-05T08:19:16Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-21T17:02:34Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":76},"description":"Description\nAbout the Role\nWe are looking for a Senior Voice AI Engineer to build and scale next-generation conversational Voice AI systems. You will work on real-time, low-latency voice pipelines involving Speech-to-Text (STT), Large Language Models (LLMs), Text-to-Speech (TTS), WebRTC, telephony, and streaming infrastructure.\nYou should have hands-on experience building production-grade Voice AI agents using frameworks like Pipecat, LiveKit, or similar real-time communication platforms. This role requires deep understanding of streaming architectures, WebSockets, voice quality optimization, interruption handling, and scalable backend systems.\nAbout Birdeye\nBirdeye is the leading agentic marketing platform for multi-location brands.\nCompanies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations - from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level - responding to reviews, updating listings, publishing content, and driving conversions.\nBacked by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list - appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.\nResponsibilities:\nDesign and build production-grade Voice AI applications.\nDevelop real-time streaming pipelines for voice conversations.\nIntegrate STT, LLM, and TTS providers into low-latency conversational systems.\nBuild robust WebSocket/WebRTC infrastructure for bi-directional audio streaming.\nImplement interruption handling (barge-in), turn detection, and Voice Activity Detection (VAD).\nOptimize latency across the complete voice pipeline.\nIntegrate telephony providers such as Twilio, SIP, or LiveKit Telephony.\nDevelop scalable backend services capable of supporting thousands of concurrent voice sessions.\nDesign session management, state management, and conversation memory.\nBuild monitoring, observability, and analytics for voice conversations.\nDeploy and operate Voice AI infrastructure on Kubernetes and cloud platforms.\nRequired Skills:\nVoice AI\nStrong understanding of conversational Voice AI systems\nExperience building real-time AI voice assistants\nKnowledge of latency optimization techniques\nUnderstanding of conversational memory and dialogue management\nSpeech Technologies\nExperience with OpenAI Realtime API, ElevenLabs, Deepgram, AssemblyAI, Google Speech, Azure Speech, Amazon Transcribe, Cartesia, or PlayHT\nStreaming STT and TTS\nVoice cloning and adaptive speech\nSpeaker diarization\nCustom vocabulary and pronunciation dictionaries\nReal-Time Communication\nPipecat\nLiveKit\nWebRTC\nRTP\nSIP\nWebSockets\nServer-Sent Events (SSE)\nBackend Development\nPython (preferred), FastAPI, AsyncIO\nWebSocket servers, gRPC, REST APIs\nEvent-driven architecture\nRedis, Kafka, RabbitMQ\nPostgreSQL, MongoDB, ClickHouse (good to have)\nAI & LLM\nExperience with OpenAI, Anthropic, Google Gemini, or open-source LLMs\nPrompt engineering, tool calling, function calling\nRAG, agentic workflows, multi-agent orchestration, conversation memory\nCloud & Infrastructure\nAWS, GCP, or Azure\nDocker\nKubernetes\nNGINX\nLoad Balancers\nAutoscaling\nCI/CD\nRequirements\nPreferred Experience:\nBuilt production Voice AI products\nExperience with Pipecat in production\nExperience with LiveKit Cloud or self-hosted LiveKit\nExperience with Twilio Voice or SIP infrastructure\nAI phone agents and call center automation\nNoise suppression (Krisp, DeepFilterNet, RNNoise)\nExperience supporting 1,000+ concurrent voice sessions\nMultilingual Voice AI\nQualifications:\nBachelor's or Master's degree in Computer Science or related field.\n6-8 years of software engineering experience.\n3+ years building real-time streaming systems.\n2+ years working on Voice AI or conversational AI products.\nStrong system design and distributed systems experience.\nWhy You'll Join Us:\nAt Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals - we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.\nWorking here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference - we make it happen.","description_format":"text","description_chars":4514,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Digital Marketing","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-10-03T04:37:08Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.453,"p_room":0.28,"age_days":76,"expected_fill_days":37,"reasons":["conf:7","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/birdeye-senior-voice-ai-engineer","json_url":"https://alion.io/job/birdeye-senior-voice-ai-engineer.json","meta":{"generated_at":"2026-10-21T17:24:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24588,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41131},"rest":"https://alion.io/mcp/rest/get_company?id=41131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbirdeye-senior-voice-ai-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbirdeye-senior-voice-ai-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbirdeye-senior-voice-ai-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/birdeye-senior-voice-ai-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbirdeye-senior-voice-ai-engineer"}]}