{"id":1674834,"url":"https://alion.io/job/birite-ist-support-coordinator","title":"IS&T SUPPORT COORDINATOR","company":{"id":2440407,"name":"BIRITE FOODSERVICE","domain":"birite.com","url":"https://alion.io/company/birite","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Supervision","optional":false}],"status":"live","first_seen_at":"2026-09-29T16:13:58Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-08T00:08:48Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nIS&T SUPPORT COORDINATOR\nBiRite Foodservice Distributors is a third generation, family-owned company that offers you a Complete Foodservice Solution. We offer unsurpassed service to all areas of foodservice throughout the greater Bay Area and Sacramento. Since 1966 we have focused on being the best foodservice partner in the Bay Area. We remain committed to serving our community with quality products, timely deliveries, and competitive pricing.\nThe IS&T Support Coordinator will be responsible for overseeing the daily operations of the Information Systems and Technology Support Desk while providing high-level technical support, troubleshooting, and maintenance for company applications, software systems, and communication platforms. This role balances hands-on technical problem-solving with leadership and administrative duties, including managing incoming requests, establishing support policies, mentoring junior staff, and assisting the IS&T Director with department administrative tasks. Key responsibilities include oversight of the online customer ordering platform, managing the lifecycle of mobile devices (ordering, configuring, and deploying), administering the company VOIP platform, overseeing a Mobile Device Management (MDM) system, and handling routine report creation and distribution. Reporting to the IS&T Director, the ideal candidate is a logical thinker who proactively leverages technology responsibly and effectively to streamline workflows and create easier pathways to accomplishing business tasks. They must be a detail-oriented leader dedicated to achieving data integrity, establishing service excellence, and ensuring smooth cross-functional operations.\nMajor Duties and Responsibilities:\nSupport Desk & Operations Management: Provide first and second-level support for company applications and software systems. Oversee Zendesk operations, ensuring prompt ticket assignment, tracking, monitoring, and successful completion.\nTroubleshooting & Resolution: Promptly troubleshoot and resolve application-related and desktop-level issues to minimize downtime.\nOnline Ordering System Oversight: Monitor the daily operations of the online ordering system, tracking trouble reports, managing vendor responses to bug fixes, and following up on new features.\nUser Onboarding & Offboarding: Assist with new user setup and teardown processes, specifically managing the creation and removal of mobile device and VOIP profiles.\nIntern Supervision: Direct intern staff activities, providing guidance to ensure their time is spent wisely and productively.\nVendor & Platform Collaboration: Work with software and third-party vendors, as well as internal teams, to escalate complex issues and ensure all technical platforms are being used efficiently.\nReporting & Data Analysis: Perform routine daily, monthly, and yearly reporting tasks. Create, update, and maintain complex spreadsheets to track data, analyze recurring technical problems, and identify long-term trends or solutions.\nSystem Maintenance & Testing: Assist in software installations, configurations, updates, patches, deployments, and system integration testing. Perform regular maintenance and monitoring of applications to ensure optimal performance.\nDocumentation & Training: Create and maintain technical documentation, including user guides, troubleshooting manuals, and training materials, to educate end-users on application functionalities.\nData Integrity & Security: Ensure continuous data integrity and security across all supported applications and software systems.\nQualifications and Requirements:\nEducation: Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent experience, is preferred.\nExperience: Minimum of 3 years in application support, IT support, or a related role.\nTechnical Skills:\nStrong knowledge of application troubleshooting, software configuration, and system integrations.\nKnowledge of SQL and database management basics.\nAdvanced proficiency in creating, updating, and managing complex spreadsheets to track data and trends.\nKnowledge of data cloud platforms (e.g., Snowflake) and data warehouse concepts.\nExperience utilizing modern reporting and business intelligence tools such as Tableau.\nExperience with ticketing systems (e.g., Zendesk, Jira, ServiceNow).\nExperience managing communication platforms (e.g., Slack).\nExperience administering Mobile Device Management (MDM) systems and VOIP communication platforms.\nFamiliarity with cloud-based systems (e.g., AWS, Azure) is a plus.\nCore Competencies:\nExcellent analytical and problem-solving skills.\nStrong communication skills, both verbal and written.\nAbility to manage multiple tasks and prioritize effectively.\nPhysical Requirements:\nProlonged periods sitting at a desk and working on a computer in an office setting.\nCarrying and Lifting: May need to move or lift up to 50lbs\nFrequently required to use hands and fingers to operate a computer keyboard, mouse, and telephone keyboard, and talk or hear.\nSpecific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.\nWork Conditions:\nAbility to remain calm and courteous under pressure, navigate tense situations and communicate professionally with persons of all backgrounds.\nWork may be repetitious, stressful and with little time in between calls.\nWill work in a cubicle near other [department] staff\nSalary Range: $80,000.00 - $100,000.00 per year DOE\nSchedule: Monday - Friday 8:00 am to 5:00 pm\nPosition: Full Time, Exempt\nLocation: This position is onsite in Brisbane, CA\nBenefits:\nHealth, Dental, and Vision Insurance (after completion of 60-day introductory period)\nHealth Savings Account (HSA); Employee Assistance Program (EAP)\n401(k) with Employer Matching (after 6 months of continuous service)\nPaid Time Off (PTO) and Paid Holidays\nEmployee Anniversary Bonus (5-year increments)\nEmployer-Paid Basic Life and Basic AD&D Insurance\nVoluntary Life and AD&D Insurance Benefits\nProfit Sharing (after 1 year of continuous service)\nBiRite is an Equal Opportunity Employer\nSalary Description\n$80,000.00 - $100,000.00 per year DOE","description_format":"text","description_chars":6183,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T07:56:49Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":1,"age_days":7,"expected_fill_days":33,"reasons":["conf:1","win:early"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/birite-ist-support-coordinator","json_url":"https://alion.io/job/birite-ist-support-coordinator.json","meta":{"generated_at":"2026-10-08T02:41:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4647,"day_limit":5000,"remaining_today":353,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2440407},"rest":"https://alion.io/mcp/rest/get_company?id=2440407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbirite-ist-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbirite-ist-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbirite-ist-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/birite-ist-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbirite-ist-support-coordinator"}]}