{"id":3065918,"url":"https://alion.io/job/birlasoft-itsm-esm-product-owner","title":"ITSM/ ESM Product Owner","company":{"id":59310,"name":"Birlasoft","domain":"birlasoft.com","url":"https://alion.io/company/birlasoft","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0.182,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Product","role_family":"Product","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1098},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-22T07:52:15Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T00:24:18Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Area(s) of responsibility\nSkills: ITSM/ ESM Product Owner\nExperience: 9 to 12 years\nLocation: Mumbai/Pune/Noida\nRole Purpose\nThe Product Owner will define and drive the vision, roadmap, governance, and continual improvement of the enterprise service management platform. The role connects business stakeholders, process owners, and delivery teams to ensure that IT and non-IT service capabilities deliver measurable business value and a consistent user experience.\nKey Responsibilities\nDefine the product vision, roadmap, priorities, and enhancement strategy.\nOwn and prioritize the backlog based on business value, risk, operational needs, and user experience.\nEngage IT and business stakeholders to gather requirements and align solution priorities.\nLead discovery workshops, process reviews, solution alignment, and functional design discussions.\nGovern platform capabilities, configuration standards, releases, and business approvals.\nDrive process standardization, workflow automation, self-service, and continual improvement.\nDefine epics, user stories, acceptance criteria, KPIs, dashboards, and service measures.\nCoordinate with architecture, functional consulting, delivery, testing, support, and change-management teams.\nFunctional Coverage\nIT services: Incident, Request, Change, Problem, Knowledge, Service Level, Service Catalog, Asset, and Configuration Management.\nBusiness services: HR, Facilities, Procurement, Finance, Legal, Employee Services, and other shared-service workflows.\nRequired Skills and Experience\n10+ years of experience in ITSM, enterprise service management, product ownership, or functional consulting/leadership.\nStrong understanding of ITIL-aligned processes and enterprise service delivery models.\nHands-on functional experience with ServiceNow, including ITSM processes, Service Catalog, workflows, knowledge, SLAs, reporting, roles, and platform configuration concepts.\nAbility to translate business requirements into ServiceNow capabilities, process designs, user stories, acceptance criteria, and functional specifications.\nExperience assessing out-of-box capabilities, identifying configuration needs, and minimizing unnecessary customization.\nWorking knowledge of ServiceNow integrations, CMDB, Employee Center or portals, mobile capabilities, and upgrade/release impacts.\nExperience owning enterprise workflow or service management platforms across IT and non-IT functions.\nProven experience in roadmap planning, backlog prioritization, Agile or hybrid delivery, UAT, release validation, and business sign-off.\nStrong stakeholder management, workshop facilitation, analytical, and executive communication skills.\nPreferred Qualifications\nITIL Foundation or higher certification.\nProduct Owner or Agile certification, such as CSPO, SAFe PO/PM, or equivalent.\nServiceNow Certified System Administrator and/or relevant implementation certification preferred.\nExperience in enterprise service transformation or platform modernization programs.\nKey Outcomes\nImproved service adoption, user satisfaction, process performance, and reporting visibility.\nIncreased automation, self-service, operational efficiency, and business-value realization.\nTimely delivery of prioritized roadmap 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