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identify key stakeholders\nProvide input, document requirements and support the design and delivery of training programs\nComplete change management assessments\nIdentify, analyze and prepare risk mitigation tactics\nIdentify and manage anticipated resistance\nConsult and coach project teams\nCreate actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan\nSupport and engage senior leaders\nCoach managers and supervisors\nSupport organizational design and definition of roles and responsibilities\nCoordinate efforts with other specialists\nIntegrate change management activities into project plan\nEvaluate and ensure user readiness\nManage stakeholders\nTrack and report issues\nDefine and measure success metrics and monitor change progress\nSupport change management at the organizational level\nManage the change portfolio\nExcellent communication\nSkills\nCloud, ITIL, 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