{"id":1221194,"url":"https://alion.io/job/birlasoft-team-lead-cloud-infra-operations","title":"Team Lead-Cloud & Infra Operations","company":{"id":59310,"name":"Birlasoft","domain":"birlasoft.com","url":"https://alion.io/company/birlasoft","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":12,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":124000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2046},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T02:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-13T01:10:03Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Area(s) of responsibility\nFull time role\nVillahermosa , Mexico\nOnsite\nAnalyses and resolves information system issues related to the desktop computing environment, production applications and hardware\nBuild and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. \nInstalling authorised software to laptops and desktops\nEnsuring security and upgrades are applied to desktops and laptops and kept up to date\nAntivirus installation to all desktops and laptops\nDeploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.\nSupport and assist users with Onboarding & Offboarding process\nSupport and maintain local conference and meeting room equipment \nAssists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc \nConsult with local business and senior leadership to evaluate support requirements and execution planning. \nMaintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review\nTechnical support for local applications where applicable alongside other tech or business teams Technical Expertise\nSkills with M/O flag are part of Specialization\nThink Holistically -PL3 (Behavioural)\nRequirements Definition And Management -PL3 (Functional)\nWin the Customer -PL3 (Behavioural)\nCommunication Skills -PL4 (Functional)\nAvailability Management -PL4 (Functional)\nIT Infrastructure -PL4 (Functional)\nKnowledge Management -PL4 (Functional)\nCustomer Service Support -PL4 (Functional)\nIncident Management -PL3 (Functional)\nService Level Management -PL3 (Functional)\nLinux administration - 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