Technical Specialist-Testing Services

Area(s) of responsibility

• Develop, maintain, and execute automated test scripts using ServiceNow Automated Test Framework (ATF) (mandatory).
• Validate ServiceNow modules, workflows, catalog items, integrations, and custom applications across releases.
• Support major, minor, patch, and platform upgrade testing activities.
• Create and maintain regression test suites to ensure release quality and platform stability.
• Log, track, and validate defects through resolution while working closely with developers and stakeholders.
• Analyze test results, identify quality risks, and provide release readiness recommendations.
• Collaborate with Product Owners, Developers, Business Analysts, and Platform Teams throughout the SDLC.
• Contribute to test strategy, test planning, and quality governance processes.
• Drive test automation and continuous improvement initiatives to increase coverage and efficiency.
• Utilize version control and test management tools to maintain testing assets and documentation.
• Experience with Playwright and/or Selenium automation frameworks is highly desirable and considered a strong plus.
• Knowledge of Agile methodologies, CI/CD practices, API testing, and enterprise ServiceNow implementations is preferred.

Required Skills

• ServiceNow Testing
• ServiceNow ATF (Must Have)
• Functional & Regression Testing
• Defect Management
• Test Planning & Execution
• Agile/Scrum

Preferred Skills

• Playwright
• Selenium
• API Testing
• GitHub Enterprise
• ServiceNow Upgrade Testing & Release Validation