{"id":1580634,"url":"https://alion.io/job/bitbybitinc-project-coordinator-it-projects-virtually-support-clients-in-usa","title":"Project Coordinator (MSP Projects) - Virtually Support Clients in USA","company":{"id":3848277,"name":"Bit by Bit","domain":"bitbybitinc.com","url":"https://alion.io/company/bitbybitinc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["ID","PH"],"hiring_countries_total":2,"salary":{"min":1300,"max":1800,"currency":"USD","period":"month","gross":null,"usd_annual":21600},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-26T09:30:49Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Company Information\nAt Bit By Bit, we’ve been helping organizations thrive since 1987. Originally founded as a database application development and networking company, we’ve grown into a full-service IT firm and a recognized leader in delivering reliable, cost-effective managed IT services across the Tri-State area.\nOur team specializes in building and managing solutions that solve critical business challenges. With a unique blend of business technology expertise, certified technicians, and proven processes, we provide our clients with tailored IT solutions that improve productivity, strengthen security, streamline communications, and reduce costs. Beyond technology, our culture is rooted in humility and curiosity, and our vision is simple: to help untangle people and process challenges so businesses can move forward with confidence.\nRole Summary\nWe are seeking a highly organized and proactive Project Coordinator to help keep multiple client technology projects moving from planning through execution and handoff. You will work closely with project managers, engineers, service teams, vendors, and clients to coordinate resources, track milestones and dependencies, maintain project documentation, communicate status, and ensure next steps are clear and completed.\nThis is not simply an administrative coordination role. You will be part of the team responsible for moving real client IT projects forward in a fast-paced MSP environment. The role offers broad exposure to project delivery, client communication, technical teams, and the operating rhythms of a U.S.-based technology services company.\nWork Arrangement\nRemote position based in the Philippines or Indonesia. \nFull-time schedule aligned with U.S. Eastern Time (9:00 AM - 6:00 PM ET), which means nighttime working hours in the Philippines and Indonesia. \nRegular interaction with U.S.-based clients, engineers, project leaders, and other internal teams. \nReliable high-speed internet and a professional remote working environment are required. \nWhat Success Looks Like\nProjects have clear owners, milestones, dependencies, timelines, and next actions. \nEngineers and other contributors know what they are responsible for and when their work is scheduled. \nClients receive timely, professional, and easy-to-understand updates. \nRisks, delays, and stalled tasks are identified early and escalated appropriately. \nProject documentation is accurate, current, and easy for others to use. \nCompleted projects transition cleanly into ongoing support with proper documentation and knowledge transfer. \nProject managers can rely on you to independently follow up, organize work, and keep projects moving. \nDuties and Responsibilities\nProject Coordination & Delivery\nSupport project initiation, scope clarification, and Statement of Work (SOW) documentation for multiple client projects simultaneously. \nCoordinate resources across project engineering, service desk, NOC/SOC, vendors, and other internal teams to support project execution. \nTrack milestones, deliverables, dependencies, risks, action items, and decisions using project management tools. \nMaintain clear ownership and next actions across projects and proactively follow up with responsible parties. \nIdentify stalled work, missed commitments, resource conflicts, or emerging risks and escalate them before they affect delivery. \nAssist with project budgeting, forecasting, scheduling, and tracking work against financial expectations. \nCoordinate engineering time with resource/dispatch teams and help resolve scheduling conflicts. \nSupport project meetings by preparing agendas, documenting decisions, capturing action items, and following through on commitments. \nMSP Operational Alignment\nEnsure project work is properly logged, scheduled, and tracked through the MSP’s project management, PSA, ticketing, and related operational systems. \nMaintain awareness of client SLAs and operational commitments so project activity does not unnecessarily disrupt ongoing support. \nWork with the PMO and project leaders to follow project governance, change management, documentation, security, and data-handling standards. \nCoordinate device provisioning, deployments, migrations, upgrades, and other implementation activities as required by the project plan. \nSupport clean handoffs from project teams to service desk/operations after completion, including documentation, asset updates, open issues, and knowledge transfer. \nClient & Stakeholder Communication\nAct as a communication bridge between clients, project managers, engineers, vendors, and internal service teams. \nProvide clear and timely project updates covering progress, upcoming milestones, risks, decisions, and changes to timelines. \nCommunicate confidently and professionally with U.S.-based clients through email, Microsoft Teams, and project meetings. \nTranslate project status and technical information into clear, client-friendly language. \nFollow up on client decisions, approvals, questions, and commitments that may affect project timelines. \nHelp manage expectations across client leadership and technical teams while maintaining a high standard of customer service. \nDocumentation, Quality & Closeout\nPrepare and maintain client-facing project documentation, runbooks, SOPs, schedules, meeting notes, and status reports. \nSupport user acceptance testing (UAT), final validation, and readiness activities where applicable. \nEnsure project closeout activities are completed, including documentation updates, ticket closure, asset updates, outstanding-item tracking, and lessons learned. \nHelp ensure final deliverables and documentation meet agreed project and internal quality standards. \nRequirements\nRequired Qualifications\n2-4+ years of experience in project coordination, project administration, or project management, ideally in technology or professional services. \nDemonstrated ability to coordinate multiple projects or workstreams at the same time while maintaining attention to detail. \nStrong written and spoken English, including the ability to communicate professionally with U.S.-based clients and colleagues. \nStrong organizational, follow-up, prioritization, and time-management skills. \nComfort working with technical professionals and learning the terminology and workflow of IT projects. \nExperience using a project management, ticketing, PSA, workflow, or task-tracking platform. \nAbility to identify risks, dependencies, and stalled work and take appropriate action rather than waiting for direction. \nAbility to work independently in a distributed team while remaining responsive, collaborative, and accountable. \nAbility and willingness to work a full-time schedule aligned with U.S. Eastern Time. \nPreferred Qualifications \nPrevious experience within a Managed Services Provider (MSP), IT services company, or other client-facing technology environment. \nExperience with project management platform and software. \nFamiliarity with PSA/RMM or service management tools such as ConnectWise, Autotask, N-able, Kaseya, NinjaOne, or similar platforms. \nUnderstanding of MSP workflows, SLAs, ticketing, asset management, change management, and service handoffs. \nExposure to Microsoft 365, Azure, networking, cloud, infrastructure, device deployment, or migration projects. \nCAPM, PMP, or other formal project management training/certification. \nProfessional Competencies\nOwnership and follow-through: you do not let tasks disappear after a meeting or email. \nClient orientation: you communicate professionally and understand that the client experience matters as much as the project plan. \nJudgment: you know when to solve, when to follow up, and when to escalate. \nAttention to detail: project records, dates, dependencies, and documentation stay accurate. \nAdaptability: you can shift priorities in a fast-moving MSP environment without losing control of existing commitments. \nTeamwork: you collaborate effectively across technical, service, project, vendor, and client teams. \nBenefits\nCompensation & Benefits\nSalary: \nPhilippines: $1,300-1,800 USD/month \nIndonesia: $1000-1,500 USD/month \nTwo weeks paid vacation \nAdditional Indonesia benefits include medical, dental, paid vacation, and retirement plan \nWorking Conditions\nLocation: Fully Remote \nSchedule: Full-time overnight shift aligned with Eastern Time (USA) \nEnvironment: Fast-paced MSP environment supporting multiple client infrastructures and enterprise systems \nOccasional after-hours or on-call responsibilities may be required","description_format":"text","description_chars":8514,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"Indonesia","iso":"ID","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-01T12:56:56Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.698,"p_room":0.75,"age_days":26,"expected_fill_days":27,"reasons":["conf:0","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":21600,"is_top_pay":false},"html_url":"https://alion.io/job/bitbybitinc-project-coordinator-it-projects-virtually-support-clients-in-usa","json_url":"https://alion.io/job/bitbybitinc-project-coordinator-it-projects-virtually-support-clients-in-usa.json","meta":{"generated_at":"2026-10-26T11:16:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15188,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3848277},"rest":"https://alion.io/mcp/rest/get_company?id=3848277"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbitbybitinc-project-coordinator-it-projects-virtually-support-clients-in-usa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbitbybitinc-project-coordinator-it-projects-virtually-support-clients-in-usa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbitbybitinc-project-coordinator-it-projects-virtually-support-clients-in-usa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bitbybitinc-project-coordinator-it-projects-virtually-support-clients-in-usa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbitbybitinc-project-coordinator-it-projects-virtually-support-clients-in-usa"}]}