{"id":454784,"url":"https://alion.io/job/bitdeer-escalation-l3-support-engineer","title":"Escalation / L3 Support Engineer","company":{"id":174995,"name":"Bitdeer Technologies Group","domain":"bitdeer.com","url":"https://alion.io/company/bitdeer","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":79,"open_postings":13,"ghost_share":0,"stale_share":0.846,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":173},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bitcoin","optional":false},{"name":"CUDA","optional":false},{"name":"HPC","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-07-21T00:46:32Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-10-26T14:52:03Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":97},"description":"About Bitdeer:\nBitdeer is a world-leading technology company for Bitcoin mining and AI cloud.\nBitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence.\nHeadquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia.\nAbout the team:\nAs the deep-technical tier of the operations center, the L3 / Escalation Support Engineer owns the hardest customer issues and platform incidents, and is the bridge between front-line support and Engineering / SRE. You turn recurring escalations into permanent fixes and better runbooks.\nWhat you will be responsible for:\nOwn complex, escalated customer issues and platform incidents end-to-end to resolution.\nDeep-dive troubleshooting across GPU compute, networking / SDN, storage, drivers / CUDA, control plane, and billing.\nAct as the bridge to SRE / Compute / R&D; drive root-cause analysis and permanent fixes.\nLead or support incident handling and post-incident reviews; feed learnings back into runbooks and monitoring.\nMentor L1 / L2 and improve the knowledge base and escalation quality.\nParticipate in an on-call escalation rotation.\nHow you will stand out:\n5+ years in cloud / infra technical support, escalation, or SRE-adjacent roles.\nStrong hands-on across Linux, networking, and cloud infrastructure; GPU / CUDA / HPC experience strongly preferred.\nProven track record resolving complex production issues and doing root-cause analysis.\nExcellent written English and cross-team communication.\nComfortable with on-call and incident leadership.\nWhat you will experience working with us:\nA culture that values authenticity and diversity of thoughts and backgrounds;\nAn inclusive and respectable environment with open workspaces and exciting start-up spirit;\nFast-growing company with the chance to network with industrial pioneers and enthusiasts;\nAbility to contribute directly and make an impact on the future of the digital asset industry;\nInvolvement in new projects, developing processes/systems;\nPersonal accountability, autonomy, fast growth, and learning opportunities;\nAttractive welfare benefits and developmental opportunities such as training and mentoring.\n--------------------------------------------------------------------\nBitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. 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