{"id":2937344,"url":"https://alion.io/job/bitdefender-technical-support-engineer-with-french","title":"Technical Support Engineer with French","company":{"id":11797,"name":"Bitdefender","domain":"bitdefender.com","url":"https://alion.io/company/bitdefendersrl","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:02:41Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T05:13:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com\nJoining the Bitdefender team means working in a transparent, friendly environment where people with energy, creativity, enthusiasm, and commitment work together to achieve ambitious goals. We support our teammates’ development and professional success, and we are proud of both our security solutions and the team behind them.\nResponsibilities\nProvide technical support for Bitdefender Consumer Products via email, phone, chat, and remote sessions.\n\nWork primarily with Microsoft Windows, as well as macOS, iOS, and Android.\n\nManage Helpdesk tickets and workflows, keeping customers informed through timely updates.\n\nInvestigate and resolve requests received through dedicated support channels.\n\nShare technical product information with other teams.\n\nGather complete and relevant information to escalate complex issues to higher support tiers.\n\nDevelop, follow, review, and improve working procedures.\n\nRequirements\nProficiency in both English and French, written and spoken, is mandatory.\n\nAdvanced Windows troubleshooting skills.\n\nKnowledge of macOS and Android fundamentals.\n\nKnowledge of network communication protocols would be an advantage.\n\nBasic Linux knowledge is a plus.\n\nPrevious exposure to antivirus software and malware functionality is a plus.\n\nA customer-oriented approach.\n\nStrong communication and information-sharing skills.\n\nA focus on results and problem-solving.\n\nInitiative and a proactive attitude.\n\nPrevious experience in a similar role is a plus.","description_format":"text","description_chars":2376,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Threat Intelligence","Endpoint Security","Managed Security"],"lifecycle":[{"event":"open","at":"2026-10-20T16:25:01Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":50,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/bitdefender-technical-support-engineer-with-french","json_url":"https://alion.io/job/bitdefender-technical-support-engineer-with-french.json","meta":{"generated_at":"2026-10-23T09:09:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14695,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11797},"rest":"https://alion.io/mcp/rest/get_company?id=11797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbitdefender-technical-support-engineer-with-french"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbitdefender-technical-support-engineer-with-french"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbitdefender-technical-support-engineer-with-french"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bitdefender-technical-support-engineer-with-french\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbitdefender-technical-support-engineer-with-french"}]}