{"id":2497035,"url":"https://alion.io/job/bitget-customer-service-specialist-vip","title":"Customer Service Specialist (VIP)","company":{"id":516,"name":"Bitget","domain":"bitget.com","url":"https://alion.io/company/bitget","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Moka","truth_index":{"grade":"A","score":95,"open_postings":177,"ghost_share":0,"stale_share":0.017,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-06T23:29:03Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-14T23:04:31Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":38},"description":"About us\nBitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.\nBitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.\nWhat you'll do\nServe as a primary point of contact for VIP customers across multiple regions, delivering a high standard of service and support tailored to their needs.\nProvide timely and effective guidance to customers on product- and service-related queries, with a strong focus on resolution and customer experience.\nMaintain a customer-first mindset, ensuring customer satisfaction is prioritized in every interaction.\nProcess customer transactions accurately and maintain complete, up-to-date records of all customer activity.\nHandle customer complaints and escalations professionally, in line with established service standards and internal procedures.\nConsistently meet operational service level agreements (SLAs) and performance targets.\nWhat you'll need\nStrong interpersonal and customer service skills, with the ability to build rapport with customers.\nAble to communicate with mandarin speaking customers\nGood analytical and problem-solving abilities, with a solutions-oriented approach.\nExcellent multitasking and organizational skills, with the ability to manage competing priorities effectively.\nAbility to handle a high volume of customer chats and inquiries while maintaining quality and accuracy.\nTeam player with the ability to collaborate effectively and share workload within a customer service team.\nHigh level of attentiveness, patience, and professionalism in dealing with customers.\nNice to Have\nWorking knowledge of CRM and customer support tools such as Zendesk.\nFamiliarity with the crypto, payments, or fintech industry.\nExperience working with cross-functional teams across different offices, regions, and time zones.\nWhy Bitget?\nBitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges\nWe are a global company with staff members from over 50 different countries and regions\nWe are growing and looking for world-class ambitious talents to help us continue this journey\nWe have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe\nWe offer competitive salaries and benefits\nBlockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!\nIf you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!\nFor more information regarding candidates' personal data processing, please refer to Bitget Candidate Privacy Notice.","description_format":"text","description_chars":3209,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Crypto Exchanges","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-14T04:58:26Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.971,"p_room":0.9,"age_days":38,"expected_fill_days":73,"reasons":["conf:2","urgency","velocity","win:mid","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/bitget-customer-service-specialist-vip","json_url":"https://alion.io/job/bitget-customer-service-specialist-vip.json","meta":{"generated_at":"2026-11-15T03:15:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6080,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":516},"rest":"https://alion.io/mcp/rest/get_company?id=516"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbitget-customer-service-specialist-vip"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbitget-customer-service-specialist-vip"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbitget-customer-service-specialist-vip"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bitget-customer-service-specialist-vip\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbitget-customer-service-specialist-vip"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2497035}},{"tool":"search_jobs","arguments":{"company":"bitget.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2497035},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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