{"id":2497074,"url":"https://alion.io/job/bitget-senior-cs-system-analyst-support-systems-automation-analyst","title":"Senior CS System Analyst (Support Systems & Automation Analyst)","company":{"id":516,"name":"Bitget","domain":"bitget.com","url":"https://alion.io/company/bitget","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Moka","truth_index":{"grade":"A","score":93,"open_postings":33,"ghost_share":0,"stale_share":0.091,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Rest API","optional":false},{"name":"Tableau","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-08-13T18:56:47Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-06T14:48:47Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"About us\nBitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.\nBitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.\nWhat you'll do\nGather feedback from support agents, team leads, and managers to surface operational pain points in ticketing and support workflows.\nTranslate findings into structured requirement documents with clear problem statements, scope, success metrics, and acceptance criteria.\nWork closely with Product Managers to align on priorities and drive requirements through to implementation.\nConfigure ticketing system triggers, automations, routing rules, and workflow logic alongside developers to embed new capabilities.\nLead post-rollout hypercare, monitor adoption, troubleshoot issues, and iterate until solutions are validated and sustainably adopted.\nMonitor and optimize AI tool performance for high utilization and user satisfaction.\nPartner with Product and Engineering to gather feedback and prioritize AI feature enhancements.\nDrive training and change management for smooth adoption of new AI features.\nAnalyze AI usage data to identify coverage gaps and propose improvements.\nOversee the health and stability of core support systems (ticketing, workforce management, BI, QA tools).\nLead key infrastructure projects (e.g., authentication/API migrations) with minimal operational disruption.\nMaintain ticket lifecycle tracking and keep dashboards current.\nTroubleshoot integration issues, coordinating with vendors or internal engineering as needed.\nIdentify repetitive manual tasks and build automation solutions.\nMaintain SOPs for escalation paths to ensure consistency and compliance.\nPartner with BI teams to ensure accurate data flow into reporting systems.\nGenerate regular SLA, CSAT, utilization, and shrinkage reports with actionable insights.\nSupport ad-hoc data requests from leadership.\nWhat you'll need\nFluent in English and Mandarin Chinese (mandatory), able to author requirement documents in Chinese and communicate with stakeholders effectively.\nHands-on experience administering ticketing systems (triggers, automations, routing, APIs).\nFamiliarity with REST/Webhooks integrations and BI tools (e.g., Tableau, Power BI, or similar) is a plus; workforce management tool experience a bonus.\nStrong analytical mindset, able to translate data into actionable improvements.\nProactive problem-solver, comfortable identifying bottlenecks and building scalable solutions.\n3+ years of experience in systems analysis, operations support, or technical project management, ideally within fintech/crypto or high-volume customer support environments.\nWhy Bitget?\nBitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges\nWe are a global company with staff members from over 50 different countries and regions\nWe are growing and looking for world-class ambitious talents to help us continue this journey\nWe have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe\nWe offer competitive salaries and benefits\nBlockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!\nIf you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!\nFor more information regarding candidates' personal data processing, please refer to Bitget Candidate Privacy Notice.","description_format":"text","description_chars":4030,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Crypto Exchanges","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-14T04:58:26Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.924,"p_room":0.44,"age_days":84,"expected_fill_days":73,"reasons":["conf:4","urgency","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/bitget-senior-cs-system-analyst-support-systems-automation-analyst","json_url":"https://alion.io/job/bitget-senior-cs-system-analyst-support-systems-automation-analyst.json","meta":{"generated_at":"2026-11-06T17:03:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31766,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":516},"rest":"https://alion.io/mcp/rest/get_company?id=516"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbitget-senior-cs-system-analyst-support-systems-automation-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbitget-senior-cs-system-analyst-support-systems-automation-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbitget-senior-cs-system-analyst-support-systems-automation-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bitget-senior-cs-system-analyst-support-systems-automation-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbitget-senior-cs-system-analyst-support-systems-automation-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2497074}},{"tool":"search_jobs","arguments":{"company":"bitget.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2497074},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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