{"id":547109,"url":"https://alion.io/job/bitgo-onboarding-manager","title":"Onboarding Manager","company":{"id":2818,"name":"BitGo","domain":"bitgo.com","url":"https://alion.io/company/bitgo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":44,"ghost_share":0.023,"stale_share":0.205,"repost_share":0.023,"time_to_fill_p50_days":90,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":101000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-25T09:44:58Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-17T14:38:36Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":52},"description":"BitGo (NYSE: BTGO) is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company. Today, BitGo serves thousands of institutions, including many of the industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide. For more information, visit www.bitgo.com.\nWe are seeking an experienced, hands-on Onboarding Manager to own and drive BitGo’s client onboarding function for our MAS-regulated Singapore entity. Reporting to BitGo’s APAC Managing Director, this role will own the end-end client lifecycle; including client onboarding, ongoing due diligence, periodic reviews and off-boarding.\nThis is a player/coach role where you will manage and mentor an Onboarding Associate while remaining deeply hands-on in day-to-day execution. You will own and manage onboarding cases directly, and help establish strong operating standards across the function. You will have the opportunity to shape BitGo Singapore’s onboarding operating model as the business continues to scale.\nThe ideal candidate combines strong KYC/KYB expertise and a solid understanding of MAS regulatory requirements paired with commercial and operational judgement. You are resourceful, pragmatic, and creative in solving problems, comfortable owning complex cases end to end, and able to find practical ways forward when the path is not always clear. You partner effectively with cross-functional stakeholders, challenge inefficient ways of working, and thrive in a fast-moving environment.\nResponsibilities\nClient Onboarding and Offboarding\nReview and progress onboarding applications end to end, ensuring high execution quality, robust documentation and timely completion\nManage onboarding queues and priorities to maintain strong throughput and adherence to service level expectations\nIdentify information gaps and manage requests for information efficiently to minimize unnecessary client friction\nPartner closely with Compliance on cases requiring additional review or escalation\nOwn client offboarding end to end, including sanctions and risk driven terminations, dormant and inactive account closures, and coordination of account wind-down with Operations and Compliance\nDraft and manage client-facing exit communications, ensuring exits are executed cleanly, defensibly, and with appropriate documentation and record retention\nStakeholder Management\nPartner closely with Sales, Customer Success, Solutions Engineering, Operations, Compliance, and other cross-functional stakeholders to move clients through onboarding effectively\nCommunicate onboarding requirements and blockers clearly to internal stakeholders and help drive cases toward resolution\nBalance regulatory and risk requirements with commercial priorities and client experience\nOperational Excellence, Controls and Assurance\nDefine and continuously improve onboarding processes, workflows, controls, and operating standards\nPartner with Product, Engineering, Data Science and Analytics, Compliance, and Operations teams to improve onboarding systems and workflow logic\nContribute to the development of onboarding quality assurance practices and scalable service level frameworks\nDefine, track, and report onboarding metrics including turnaround time and backlog aging and use them to drive improvements in efficiency and quality\nSupport external audit and regulatory examinations, including producing onboarding and CDD files for sampling, participating in process walkthroughs, and evidencing controls\nOwn remediation of audit and review findings relating to onboarding, tracking actions through to closure\nLeadership\nOwning the APAC onboarding function as a whole, providing guidance and subject matter expertise to colleagues handling onboarding cases\nEstablish high standards for execution, ownership, documentation, and client experience across the APAC onboarding function\nLead by example as a hands-on operator, taking ownership of outcomes rather than simply managing workflows\nRequirements\n5+ years of relevant experience in client onboarding, KYB/AML operations, financial crime operations, or a closely related function in the fintech, digital assets or payments industry; 1-2 years of experience leading or owning an onboarding function is preferred.\nStrong knowledge of MAS’ regulatory requirements and expectations around KYB, corporate structures, beneficial ownership, and AML onboarding processes\nExperience supporting external audits or regulatory reviews, including evidencing controls and remediating findings\nStrong commercial awareness and ability to balance risk requirements with onboarding efficiency and client experience\nStrong stakeholder management and communication skills with the ability to work effectively across Sales, Operations, Compliance, and other teams\nDemonstrated ability to manage escalations and make sound decisions in complex or ambiguous situations\nStrong critical thinking, problem solving, pattern recognition, and project management skills, with excellent attention to detail, organization, and documentation\nComfortable operating in a fast-paced environment where processes and requirements continue to evolve\nProactive mindset with a track record of identifying problems, challenging inefficient processes, and driving improvements\nMandarin language skills will be a significant advantage\nWhy Join BitGo?\nDisrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want to be part of the team that changes the world’s financial markets.\nHere are some of the benefits of working at BitGo:\nCompetitive base salary, bonus, and stock options\nComputer equipment to suit your needs\nGenerous paid time off\nGreat colleagues and inspiring startup environment","description_format":"text","description_chars":6419,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Crypto Wallets","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-08T13:22:50Z"},{"event":"close","at":"2026-09-21T12:38:07Z"},{"event":"reopen","at":"2026-09-28T05:52:53Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":0.9,"age_days":52,"expected_fill_days":90,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/bitgo-onboarding-manager","json_url":"https://alion.io/job/bitgo-onboarding-manager.json","meta":{"generated_at":"2026-10-17T17:44:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2818},"rest":"https://alion.io/mcp/rest/get_company?id=2818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbitgo-onboarding-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbitgo-onboarding-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbitgo-onboarding-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bitgo-onboarding-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbitgo-onboarding-manager"}]}