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Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company. Today, BitGo serves thousands of institutions, including many of the industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide. For more information, visit www.bitgo.com.\nWe are looking for a Technical Support Engineer to join our global team in Bangalore.\nResponsibilities: \nInvestigate client inquiries and provide “white glove” assistance via phone, email, or chat\nProvide first response to technical issues, solve where possible \nProperly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner \nTrack customer inquiries through to resolution, maintaining a timely cadence of communication \nDevelop and maintain technical and non-technical playbooks \nPrioritize and manage several open inquiries at one time \nMaintain a high bar for client experience by setting an example through performance and work ethic \nParticipate in an on-call rotation to handle high priority queues \nMust work in a defined working hours, as required by the business \nQualifying Skills & Experience: \nHave graduated with Computer Science or related bachelor’s degree \n2+ years of work experience in a technical support setting, within financial institutions preferred \nStrong problem-solving and troubleshooting skills \nStellar team player and can navigate issue resolution with cross functional teams\nFantastic communication skills, both verbal and written \nGood understanding of Google apps, Slack, JIRA, Linear, Freshdesk and any of the AI tools \nFlexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth \nTechnical troubleshooting experience preferred, not intimidated by command-line interfaces \nWhy Join BitGo? \nDisrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets. \nHere are some of the benefits of working at BitGo: \nCompetitive salary \nIT equipment support for work \nMeal and commute allowance \nMedical Insurance \nAttractive Well-being allowance (comprised of medical, wellness and fitness aspects) \nSnacks: on-the-house in the Bangalore office \nGreat/Talented workforce to learn and grow with \nNote: This role requires working onsite at the Bangalore office.\nCryptocurrencies are the most disruptive change the financial services industry has seen in years. 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