{"id":3506335,"url":"https://alion.io/job/bitrix24-menedzher-customer-success","title":"Менеджер Customer Success","company":{"id":13893,"name":"Bitrix24","domain":"bitrix24.ru","url":"https://alion.io/company/bitrix24","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"B","score":79,"open_postings":4,"ghost_share":0.25,"stale_share":0,"repost_share":0.75,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Petersburg, Russia"],"countries":["RU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":32000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bitrix","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-29T07:22:32Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-12T17:13:48Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"В нашу команду мы ищем специалистов, которые будут активно работать с действующими клиентами компании.\n ЧЕМ ПРЕДСТОИТ ЗАНИМАТЬСЯ:\n Работа с действующей клиентской базой и выход на лиц, принимающих решения;\n Проведение регулярных онлайн-встреч с клиентами;\n Выстраивание долгосрочных отношений с клиентами;\n Анализ использования инструментов Битрикс24 внутри компании клиента;\n Выявление точек роста и развития использования системы;\n Предложение клиенту сценариев использования инструментов Битрикс24 для повышения эффективности бизнеса;\n Помощь клиенту в развитии использования системы;\n Работа с рисками оттока и снижение вероятности отказа от продукта, рост по тарифной линейке;\n Продвижение новых возможностей, инструментов Битрикс24, допродажи продуктов Битрикс24;\n Взаимодействие с партнёрами компании, которые занимаются внедрением;\n Проведение опросов удовлетворенности клиентов;\n Работа в CRM и фиксация коммуникаций;\n Формирование обратной связи по продукту от клиентов;\n Важно: менеджер не занимается техническим внедрением и настройкой системы.\n ЧТО МЫ ЖДЕМ ОТ КАНДИДАТА:\n Бизнес-ориентированное мышление и умение говорить с клиентом на языке бизнеса;\n Высокий эмоциональный интеллект и сильные коммуникативные навыки;\n Умение выстраивать долгосрочные отношения с клиентами;\n Способность анализировать процессы клиента;\n Способность быстро разбираться в логике продукта;\n Интерес к IT-продуктам и бизнес-инструментам.\n ЧТО МЫ ПРЕДЛАГАЕМ:\n Работу в компании со стабильным и динамичным брендом и с устойчивыми целями в направлении международного развития;\n Возможность влиять на цели и результаты продукта с аудиторией в миллионы компаний;\n Полная занятость (5/2, гибкое начало рабочего дня);\n Официальное оформление;\n Оклад и система премий по результатам работы;\n\n Формат работы - 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