{"id":1547412,"url":"https://alion.io/job/bits-in-glass-web-platform-support-specialist","title":"Web Platform Support Specialist","company":{"id":3845206,"name":"Bitsinglass","domain":"bitsinglass.ai","url":"https://alion.io/company/bitsinglass","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SDL","optional":false},{"name":"ServiceNow","optional":false},{"name":"C","optional":true}],"status":"live","first_seen_at":"2026-05-22T00:00:00Z","employer_posted_date":"2026-05-22","last_verified_at":"2026-10-24T05:05:07Z","board_verified":true,"closed_at":null,"days_open":155,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":155},"description":"Job Title:Web Platform Support Specialist\nLocation:Pune / Mohali / Hyderabad\nDepartment:Web Platform Team\nJob Summary:\nThe mission of the Web Platform Support Specialist is to provide digital expertise, guidance, and support toward business areas, corporate units, customer centers, brands, and other stakeholders. You will work closely with web managers, editors, and reviewers to support the Group's digital vision and business communication strategy.\nResponsibilities and Objectives\nAssist and guide internal clients (editors, reviewers) with the Web Content Management System to create, edit, manage, and publish digital content across all company websites.\nEnsure excellent customer service by handling all requests and issues with respect to customer needs, with the right quality and in a timely manner.\nSafeguard daily operations in process-related applications (e.g., SDL Translation Management System, ServiceNow, Jira, Adobe Analytics, Hotjar, Confluence, Apsis, UniFlip, ThousandEyes, Google Tag Manager, etc.).\nTest new functionalities before their release to the production environment and perform bug-testing.\nAnticipate and prevent issues; take measures to avoid repeating errors.\nReport status of work in progress and escalate risks to the Team Lead.\nCreate, maintain, and advocate for process and system-related documentation in knowledge bases; 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