{"id":3178005,"url":"https://alion.io/job/bitsight-director-customer-success","title":"Director Customer Success","company":{"id":11672,"name":"Bitsight","domain":"bitsight.com","url":"https://alion.io/company/bitsight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85760,"max":110000,"currency":"EUR","period":"year","gross":null,"usd_annual":123241},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-23T20:29:48Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T19:44:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.\nBuilt on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.\nWe invented the cyber ratings industry in 2011\nOver 3500 customers trust Bitsight\nOver 600 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote\nDirector, Customer Success, International\nReports to: Vice President, Global Customer Success\nLocation: Remote within approved countries. Ireland, the United Kingdom, or Portugal preferred, with a preference for Lisbon for Portugal-based candidates.\nTravel: Regular travel across the region is expected for customer meetings, team engagement, and company events.\nAbout the Role\nBitsight is seeking a Director of Customer Success to lead our international Customer Success organization, including customers across EMEA, APAC, & LATAM.\nThis leader will oversee a team of approximately 13 Customer Success Managers supporting customers across all segments. The role will directly manage several senior CSMs responsible for key and enterprise accounts, as well as a Manager, Customer Success Manager leading the down-market and APAC teams.\nThe Director will be accountable for consistent, high-quality Customer Success execution across the region, helping customers accelerate time to value, increase technical adoption, and achieve measurable outcomes with Bitsight. While Customer Success does not directly own commercial negotiations or revenue, this role will be measured primarily on renewal and expansion outcomes and will partner closely with Sales and Account Management leadership to achieve them.\nThe right candidate is an experienced, hands-on people leader who can develop strong managers and senior CSMs, establish clear standards, inspect customer risk, and confidently engage executive stakeholders. They will also serve as the voice of regional customers and CSMs across Bitsight, ensuring Product and other teams understand their needs and priorities.\nWhat You'll Do\nLead, coach, and develop a geographically distributed Customer Success organization supporting all customer segments across Bitsight's international markets..\nDirectly manage senior CSMs responsible for strategic accounts and a Customer Success Manager overseeing down-market segments, building strong leadership capability and accountability at every level..\nEstablish and reinforce clear standards for proactive customer engagement, professionalism, success planning, technical adoption, value realization, risk management, and escalation handling..\nInspect account health and customer risk, ensuring teams identify issues early, create clear action plans, and mobilize the right resources to protect customer outcomes..\nBuild trusted relationships with executives at key customers, participate in strategic customer engagements, and take an active role in complex escalations..\nPartner with Sales and Account Management leadership on regional account strategy, retention, and growth, while maintaining clear ownership of post-sale adoption and customer outcomes..\nRepresent the needs of regional customers and CSMs to Product, Enablement, Support, and other cross-functional partners, translating feedback into actionable priorities..\nUse customer, adoption, and team performance data, along with AI-enabled ways of working, to improve team productivity, scale best practices, deliver better client experiences, and communicate regional priorities to executive leadership..\nWhat You'll Bring\n10+ years of experience in Customer Success or a related post-sale function within enterprise B2B SaaS..\n5+ years of people leadership experience, including at least 2 years managing managers or leading through multiple layers..\nExperience leading Customer Success across multiple customer segments, from high-volume or down-market customers to complex global enterprises..\nA strong record of developing managers and senior individual contributors, raising performance standards, and building accountable, high-performing teams..\nExecutive presence and experience managing strategic customer relationships, complex escalations, and high-stakes conversations..\nStrong commercial judgment and an understanding of how adoption, value realization, risk management, retention, and expansion connect, even when commercial ownership sits elsewhere..\nAbility to operate effectively across cultures, countries, and time zones within a geographically dispersed organization and customer base..\nStrong analytical, operational, and cross-functional leadership skills, with the ability to turn customer and team insights into clear priorities and action..\nExperience working in cybersecurity and fluency in the priorities, challenges, and personas relevant to the industry..\nPreferred Qualifications\nExperience leading Customer Success teams across EMEA, APAC, Latin America, or similarly diverse international markets..\nExperience guiding customers through technical adoption, maturity development, and organizational change..\nFluency with AI tools and experience applying AI to improve Customer Success productivity, scale, and client experiences..\nBased in Ireland, the United Kingdom, or Portugal, ideally Lisbon for Portugal-based candidates..\nWhat Success Looks Like\nIn the first 6-12 months, this leader will have:\nEstablished clear expectations, operating rhythms, and performance standards across the regional Customer Success organization..\nStrengthened the leadership capability of managers and senior CSMs while improving consistency across segments and geographies..\nImproved visibility into account health, adoption, customer risk, and regional priorities, with earlier intervention and stronger action planning..\nDeepened executive relationships with key customers and built an effective model for managing escalations..\nImproved adoption, engagement, renewal, and expansion outcomes through stronger execution and alignment with Sales, Account Management, Product, and other partners.\nAdditional Information for European Union Applicants:\nBitsight is committed to full pay transparency in accordance with the EU Pay Transparency Directive. The compensation elements outlined below represent a good faith estimate effective as of the date of this posting and may be modified in the future. The total rewards package for this position includes:\n85,760.00 - 110,000.00 EUR Annual\n\nOffered an equity grant and opportunity to participate in an incentive compensation (bonus or commission) program.\nBelonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.\nCulture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.\nOpen-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.\nBitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.\nThis role uses AI-assisted transcription during the interview process. All hiring decisions are made by our recruitment team.","description_format":"text","description_chars":8414,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Ireland","iso":"IE","kind":"country"},{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Threat Intelligence","Information Security","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-23T20:29:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:10","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":123241,"is_top_pay":false},"html_url":"https://alion.io/job/bitsight-director-customer-success","json_url":"https://alion.io/job/bitsight-director-customer-success.json","meta":{"generated_at":"2026-10-25T14:57:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21553,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11672},"rest":"https://alion.io/mcp/rest/get_company?id=11672"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbitsight-director-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbitsight-director-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbitsight-director-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bitsight-director-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbitsight-director-customer-success"}]}