{"id":4240636,"url":"https://alion.io/job/bjs-front-end-lead-full-time","title":"Front End Lead Full Time","company":{"id":1764350,"name":"BJS","domain":"bjs.com","url":"https://alion.io/company/bjs-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Frontend","role_family":"Frontend","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ChatGPT","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T12:00:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"A World-Class Team\nBJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.\nWe’re a team built on purpose and opportunity. Join us and be part of something meaningful.\nWhy You’ll Love Working at BJ’s\nAt BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow.\nHere’s just some of what you can look forward to:\nWeekly Pay: Get paid every week so that you can manage your money on your terms.\n Daily Pay: Access your earned pay before payday, giving you more flexibility when you need it. (fee may apply.)\nFree BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*\nGenerous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*\n Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*\n 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*\nEmployee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*\n*Eligibility requirements vary by position.\nJob Summary\nCoaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.\nLeadership:\nKnow their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data. \nLead through change. Model leadership competencies, build credibility and act as a champion for business growth. \nCommunicate effectively. Provide the information teams require to be successful.\nBuild high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.\nDeliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.\nTeam Members:\nTeach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.\nDrive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate. \nEnsure a safe and positive environment and experience for the team members.\nEmbrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.\nMembers:\nGuarantee service excellence through all points of contact. \nSet service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.\nEnsure a safe and positive environment and experience for the members.\nDaily commitment to GOLD Member StandardsGreet, Anticipate, Appreciate (GAA)\nFast, Friendly Full, Fresh, Clean\n\nClub Standards: Lead teams to deliver GOLD club standards daily.\nDefine and model GOLD- Grand opening look dailyAll items stocked and promotional plans executed\nMaintain visible accurate signage\nClean and organized, inside and out\n\nPrimary Tasks, Responsibilities, and Key Accountabilities\nSupervises the front line (including cashiers, SCO, and membership desk).\nModels and provides excellent Member service, while coaching, teaching and developing team members to do the same.\nDrives membership metrics through acquisition, retention, loyalty and experience programs.\nDrives member engagement, speed, and productivity on the front end.\nTrains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.\nUtilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.\nPerforms front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.\nActs with sense of urgency to ensure Members are assisted in a timely and efficient manner.\nActs as a backup for cashiers and Membership Sales Ambassadors when needed.\nScans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.\nManages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.\nCollects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.\nStays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.\nSupervises the cleanliness of the front of club member servicing areas.\nAbility to navigate within system applications.\nUtilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.\nPerforms other duties as assigned, including working in other departments as needed.\nMaintains all club policies and procedures.\nRegular, predictable, full attendance is an essential function of this job.\nQualifications\nPrior leadership experience preferred.\nPrior Membership or sales knowledge and experience preferred.\nPrior cashier experience preferred.\nBasic math skills required.\nEnvironmental Job Conditions\nMost of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.\nFrequently requires lifting objects up to 50 pounds. May require lifting and moving heavy and/or awkward objects greater than 50 pounds with assistance.\nLocated in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.\nIn accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $19.50 - $24.38We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. 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