{"id":1026529,"url":"https://alion.io/job/black-box-account-delivery-manager-structured-cabling-15","title":"Account Delivery Manager - Structured Cabling","company":{"id":704481,"name":"Black Box","domain":"blackbox.com","url":"https://alion.io/company/blackbox-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":34,"ghost_share":0,"stale_share":0.941,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":109000,"max_usd":227000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":610},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T21:11:23Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-21T19:42:07Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Role description:\nResponsible for continuity, renewal, and profitability of the assigned account(s) in a vertical, with a strong focus on delivery governance and operational efficiency.\nAct as the single point of accountability for client delivery outcomes - managing delivery across horizontals through coordination with PMs and delivery ops.\nWork in collaboration with Sales team (Vertical AM/BDM/Sol. Arch.) to drive client satisfaction and enable delivery-led growth through account-specific SLA achievement.\nCoordinate and act as conduit for overall delivery - stitching together an account view by working together with PM’s, Account manager and Practitioner sales.\nKey responsibilities:\nDrive delivery execution and delivery excellence in adherence to SLAs.\nPrimary owner for account delivery & mgmt. of all projects under the assigned account: account level SLAs, reviews, resource planning, CSAT & budget.\nPartner with WMG to manage capacity planning and secure timely staffing; collaborate with Horizontal PMs to ensure aligned delivery execution.\nEnsure adherence to technical documentation required by client for project.\nTracking and monitoring project specific KPIs and reporting the same in prescribed format to develop an account-level tracking; sharing inputs with AM as well.\nTracking resource cost forecasts on existing projects; prepare and share weekly/monthly reports to Delivery director for tracking of key cost metrics.\nDrive operational metrics for project & provide inputs to AM/Business Development Manager for account-level planning.\nSupport AM and Solution Architect in identification of margin improvement initiatives (including automation); drive implementation/ operationalization.\nDrive customer satisfaction by being primary relationship holder with key client stakeholders for delivery of all projects.\nServe as the primary contact for clients, managing stakeholder relationships & ensuring satisfaction throughout the delivery lifecycle.Drive CSAT improvement actions based on delivery feedback.\n\nLead governance activities for project & support in account-level governance.\nCollaborate in creation of project specific delivery plan along with Project managers and drive periodic reviews with the client.\nDrive and coordinate account governance activities (incl. QBRs, MBRs), validate invoice and follow-up on collections.\nParticipate in client pursuit and support account growth.\nContribute delivery insights to pursuit and renewal discussions to ensure alignment of commitments with delivery capabilities.Identify opportunities for extension within the account- delivery trends, capability gaps, or upsell/cross-sell opportunities; provide input on new account leads.\n\nKey Interfaces:\nInteracts with Account Managers, PM's and Delivery Ops for tracking of operational andfinancial metrics for the projects.\n\nShare inputs with AM on any additional resource requirements to deliver current project.\nSoW e.g. address underperformance, scope miss or performance issue.\nCoordinate with AM/BDM, Practitioner Sales, Solution Architect for project kick-off.\nCoordinate with WMG for capacity planning and fulfillment of resource requisitions.\nKey Metrics:\nKPIs\nGross Margin %\nInvoiced Revenue\nClient satisfaction (CSAT score)\nCost overruns - Negative margin accounts (#, Revenue, Gross Margin)\nKey Result Areas (KRAs)\nDelivery Quality scores (SLA compliance, COQ, COPQ)\n% On-time delivery\n% Variance in GM forecast vs actual\nAccount Expansion %","description_format":"text","description_chars":3474,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecom Infrastructure","IT Infrastructure & Networking Services","Network Equipment","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-18T11:57:42Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.555,"p_room":0.44,"age_days":56,"expected_fill_days":49,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/black-box-account-delivery-manager-structured-cabling-15","json_url":"https://alion.io/job/black-box-account-delivery-manager-structured-cabling-15.json","meta":{"generated_at":"2026-10-21T21:02:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29918,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704481},"rest":"https://alion.io/mcp/rest/get_company?id=704481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblack-box-account-delivery-manager-structured-cabling-15"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblack-box-account-delivery-manager-structured-cabling-15"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblack-box-account-delivery-manager-structured-cabling-15"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/black-box-account-delivery-manager-structured-cabling-15\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblack-box-account-delivery-manager-structured-cabling-15"}]}