{"id":1554291,"url":"https://alion.io/job/black-box-aruba-technical-support-engineer","title":"Aruba Technical Support Engineer","company":{"id":704481,"name":"Black Box","domain":"blackbox.com","url":"https://alion.io/company/blackbox-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":223},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-09-30T20:35:18Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-02T15:39:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Technical Support Engineer is responsible for the operational support, maintenance, monitoring, documenting, troubleshooting, and continuous improvement of the Aruba wireless infrastructure supporting Miami International Airport. This position provides lead technical support for enterprise wireless LAN services, including Aruba controllers, access points, authentication systems, network management platforms, and associated technologies that enable secure and reliable connectivity for airport personnel, tenants, airlines and operational systems.\nThis role coordinates with network engineering team, service desk, client delivery teams, airport stakeholders, vendors, and third-party service providers to resolve incidents, implement changes, support projects, and maintain service levels within a 24x7x365 mission-critical environment. The Technical Support Engineer works closely with leadership and technical teams to ensure wireless network availability, performance, security, and customer satisfaction.\nPrimary Roles & Responsibilities\nProvide operational support for a large-scale Aruba wireless environment consisting of multiple Aruba controllers and more than 1,000 wireless access points deployed throughout Miami International Airport.\nMonitor wireless infrastructure, management platforms, alarms, logs, and performance metrics to identify and resolve issues before they impact users or business operations.\nServe as a primary technical resource for troubleshooting wireless connectivity, authentication, roaming, performance, interference, and coverage-related issues.\nUtilize wireless management and monitoring platforms to proactively manage network health, capacity, utilization, and service availability.\nSupport a 24x7x365 operational environment and effectively communicate ongoing activities, outstanding issues, and maintenance updates during shift transitions and escalation events.\nPerform root cause analysis of wireless incidents and develop corrective actions to prevent recurrence.\nCoordinate with network engineering teams, airport stakeholders, vendors, and third-party providers to resolve complex technical issues.\nSupport configuration, implementation, testing, and validation of wireless infrastructure changes in accordance with established change management procedures.\nAssist with the deployment, replacement, expansion, and optimization of Aruba wireless access points, controllers, and related infrastructure.\nAnalyze wireless network performance, RF utilization, client density, coverage patterns, interference sources, and capacity requirements to recommend improvements.\nSupport wireless security initiatives, including authentication services, role-based access controls, encryption standards, guest access solutions, and compliance requirements.\nMaintain and update technical documentation including network diagrams, wireless configurations, operating procedures, knowledge articles, and support documentation.\nUtilize escalation processes and vendor support resources to resolve critical operational issues and service outages.\nContinuously expand knowledge of wireless technologies, networking standards, Aruba product offerings, and industry best practices applicable to large public venue environments.\nSupport operational readiness activities associated with airport expansion projects, infrastructure upgrades, technology refreshes, and modernization initiatives.\nDevelop and maintain strong working relationships with airport operational departments, tenants, airlines, and business partners to ensure service expectations are met.\nProvide timely communication of incidents, outages, maintenance activities, service impacts, and resolution status to internal and external stakeholders.\nAchieve performance objectives and service level commitments established by leadership and customer agreements.\nIdentify opportunities to improve system reliability, operational efficiency, automation, monitoring capabilities, and overall service delivery.\nPerform other duties as assigned by management.\nKnowledge, Skills, Abilities\nAccountability - Demonstrates ownership of wireless infrastructure performance, availability, and reliability. Takes responsibility for issue resolution and proactively identifies opportunities to improve system stability and operational effectiveness.\nCustomer Focus - Maintains a strong service-oriented approach while supporting business-critical wireless services for airport personnel, airlines, tenants, operational systems, and public users. Focuses on delivering outstanding customer experiences and service excellence.\nDecision Making - Utilizes technical expertise, operational data, and sound judgment to diagnose issues, prioritize incidents, and implement corrective actions in a fast-paced environment.\nInterpersonal Relationships - Builds collaborative relationships with internal teams, airport stakeholders, vendor support organizations, and business partners. Communicates effectively with both technical and non-technical audiences.\nProblem Solving and Critical Thinking - Demonstrates advanced troubleshooting skills in identifying and diagnosing wireless network issues involving RF performance, authentication, mobility, client connectivity, network services, and infrastructure dependencies.\nTechnical Expertise - Possesses a strong understanding of wireless networking concepts including:\nAruba Wireless LAN solutions\nAruba Controllers and Access Points\nAruba AirWave and/or Aruba Central (preferred)\nAruba ClearPass\n802.11 Wireless Standards\nRF Fundamentals and Spectrum Analysis\nWPA2/WPA3 Security\n802.1X Authentication\nDHCP, DNS, TCP/IP\nVLANs and Network Segmentation\nRouting and Switching Fundamentals\nNetwork Monitoring and Management Systems\nPacket Capture and Troubleshooting Tools\nEnterprise Network Operations\nEducation / Experience Requirements\nAssociate degree in Information Technology, Computer Science, Network Engineering, or related field preferred. Equivalent work experience may be considered.\nMinimum 3-5 years of experience supporting enterprise wireless and network environments.\nExperience supporting Aruba wireless infrastructure, including controllers and large-scale access point deployments.\nExperience troubleshooting enterprise wireless connectivity, authentication, roaming, and RF-related issues.\nExperience supporting mission-critical or highly available network environments.\nExperience utilizing network management, monitoring, and ticketing systems such as ServiceNow or equivalent platforms.\nStrong understanding of TCP/IP networking, DHCP, DNS, VLANs, routing, and switching concepts.\nDemonstrated success performing root cause analysis and resolving complex technical issues.\nExperience supporting large public venues, transportation facilities, airports, healthcare systems, higher education campuses, or similar enterprise environments preferred.\nProficiency with Microsoft Office applications, Outlook, SharePoint, service management platforms, and cloud-based technology systems.\nAruba certifications such as ACMA, ACMP, ACSA, or related industry certifications preferred.\nCCNP, CCNA, CWNA, Network+, Security+, or equivalent networking certifications preferred.\nSupervisory Responsibility\nThis position has no direct reports.","description_format":"text","description_chars":7271,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Network Equipment","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-01T01:25:35Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":49,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/black-box-aruba-technical-support-engineer","json_url":"https://alion.io/job/black-box-aruba-technical-support-engineer.json","meta":{"generated_at":"2026-10-03T01:26:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1438,"day_limit":5000,"remaining_today":3562,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}