{"id":898798,"url":"https://alion.io/job/black-box-cisco-collaboration-l2-engineer-14","title":"Cisco Collaboration - L2 Engineer","company":{"id":704481,"name":"Black Box","domain":"blackbox.com","url":"https://alion.io/company/blackbox-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":34,"ghost_share":0,"stale_share":0.941,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2025-12-05T00:00:00Z","employer_posted_date":"2025-12-05","last_verified_at":"2026-10-21T03:06:09Z","board_verified":true,"closed_at":null,"days_open":320,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":320},"description":"Monitor and maintain the health of Cisco unified communication systems 24/7 as part of a scheduled roster.\nMaintaining VoIP systems, ensuring high availability and optimizing communication solutions.\nProvide Level 2 remote technical support for all Cisco UC products and services to end users.\nManage Tickets, incident, problem, change & development requests via ITSM\nAbility to isolate the problem and fix or escalate to the next level on timely manner and ensure timely updates..\nAbility to work with Cisco TAC and other vendors / service providers until resolution.\nTroubleshoot and resolve issues related to voice, video, and messaging systems.\nParticipate in regular meetings and discussions to review incidents, changes, and releases, providing insights and recommendations for improvement.\nPerform change and release management activities, including planning, testing, and implementing changes to Cisco UC environments.\nBasic experience troubleshooting telecommunications equipment and technologies including ISDN T1 & E1.\nDocument configurations, processes, and system changes.\nStrong understanding and knowledge of voice protocols such as SIP, MGCP, SSCP, H.323, RTP, and RTCP\nStrong understanding and knowledge of networking concepts such as TCP/IP, DNS, DHCP, and TFTP\nStrong understanding and knowledge Cisco Collaboration products such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection(CUC), Cisco IM & Presence, Cisco Voice Gateways, and Cisco Expressway.\nProficiency with monitoring and troubleshooting tools like RTMT, Dialed Number Analyzer, etc.\nPerform other duties as assigned\nFamiliarity with cloud-based voice solutions such as Microsoft Teams Voice, Webex, or Zoom Phone is a plus.\nCertifications such as CCNA Collaboration, CCNP Voice, or equivalent are preferred.","description_format":"text","description_chars":1809,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Network Equipment","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-14T10:34:58Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.11,"p_room":0.28,"age_days":320,"expected_fill_days":49,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/black-box-cisco-collaboration-l2-engineer-14","json_url":"https://alion.io/job/black-box-cisco-collaboration-l2-engineer-14.json","meta":{"generated_at":"2026-10-21T06:56:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9819,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704481},"rest":"https://alion.io/mcp/rest/get_company?id=704481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblack-box-cisco-collaboration-l2-engineer-14"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblack-box-cisco-collaboration-l2-engineer-14"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblack-box-cisco-collaboration-l2-engineer-14"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/black-box-cisco-collaboration-l2-engineer-14\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblack-box-cisco-collaboration-l2-engineer-14"}]}