{"id":3298594,"url":"https://alion.io/job/black-box-network-engineer-16","title":"Network Engineer","company":{"id":704481,"name":"Black Box","domain":"blackbox.com","url":"https://alion.io/company/blackbox-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":40,"ghost_share":0,"stale_share":0.95,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":187000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":492},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"npm","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-26T17:50:19Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T04:33:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Deliver, monitor, maintain and configure network equipment, services and solutions needed to support client networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as network equipment and/or other telecommunications and network device.\nResponsibilities:\nIdentify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner.\nData center/ data hall floor support\nLog file review, general network health analysis\nAnalyze and monitor the performance of the network using monitoring tools (SolarWinds NPM, NCM, IPAM, Net Flow, Ping Plotter, MIB, OID)\nRespond to network outages and work with vendors to ensure smooth operation and troubleshooting\nTroubleshooting issue resolution of LAN/WAN environment both prime shifts and after hours on-call support\nIncident, Problem, Configuration and Change management\nProject work such as design, ordering equipment, configuring new equipment, lease replacements\nProviding customer support , testing network connections, equipment installation and turn-up\nResponsible for handling second level troubleshooting issues, upgrading operating systems, and planning layout for configuration systems.\nSchedule and perform maintenance and system upgrades of network infrastructure.\nResponsible for assisting Network Engineering in areas of design and configuration of switches, routers, and load balancers.\nProvide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make findings available for future troubleshooting and analysis.\nDetermine the need to deploy field service resources required to deliver client service requests via incident management and dispatch processes through the service desk.\nEscalate irresolvable issues requiring manufacturing or carrier services (Tier 4) support assistance within prescribed service levels and procedures to complete problem resolution.\nMonitor service desk tickets volume, identify trends in problem activity, document findings and make available for future client troubleshooting issues and ensure timely closure of all assigned tickets.\nUtilize service delivery management and related technology systems and tools for efficient execution of service desk activities.\nUtilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance\nContinuously expand, research and leverage knowledge of technology, market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.\nContinuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that BBOX supports.\nMeet all financial performance objectives for area of responsibility and take corrective action as needed.\nImplement and make recommendations to improve methodologies, core competencies and processes for the service desk to ensure stable and quality product & service delivery consistent with company objectives and client expectations.\nMaintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs.\nActively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.\nFoster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.\nAchieve performance targets established by leadership for applicable Key Performance Indicators\nPerform other duties as assigned by management.\nEducation and Experience:\nBachelor’s Degree in Engineering, Information Technology or related, preferred; or relevant experience.\nExperienced with Ruckus based LAN and WLAN. - Ruckus ICX-7150-48PF access switches and - Ruckus ICX-7650-48F core switches\nExperience with Sophs WAN and Firewalls\nExperience with Cisco ACI, Cisco ISE, Palo Alto firewalls, wireless 802.11 environments, Security (IPS/IDS,NAC), and F5 load balancers\nAbility to coordinate multiple vendors to support work required at remote sites\nWork history of supporting data center floor operations\nOperational understand of SD-WAN technology and solutions\nExperience with supporting Cisco Application Centric Infrastructure (ACI)\n5+ years of technical support engineering experience in a call center environment. Technology Services or Managed Service Provider industry experience required.\nCisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Cisco Certified Internetwork Expert (CCIE), Microsoft System Engineer (MCSE), or related certifications preferred.\nExcellent Layer 2 & 3 networking skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods, DNS based Global Server Load Balancing (GSLB) theory as well as legacy networking technologies and system interdependencies. Cloud & Virtualization technologies preferred.\nProduction environment experience consisting of directly managing routers, switches, global and local load balancing, SSL acceleration, HTTP compression/caching, and DNS in a high-availability infrastructure.\nEnd-to-end process thinker, with proven experience in business processes and workflow design.\nService awareness of all organization’s key product and service offerings for which support is being provided.\nAbility to listen to and understand client requirements and individual preferences with successful track record of ability to develop creative and innovative solutions.\nExcellent problem solving skills with demonstrated success in root cause analysis.\nDemonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.\nAbility to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.\nProficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools such as ServiceNow and related cloud based technology systems.","description_format":"text","description_chars":6868,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Network Equipment","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-26T22:46:26Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":48,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/black-box-network-engineer-16","json_url":"https://alion.io/job/black-box-network-engineer-16.json","meta":{"generated_at":"2026-10-29T05:30:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704481},"rest":"https://alion.io/mcp/rest/get_company?id=704481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblack-box-network-engineer-16"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblack-box-network-engineer-16"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblack-box-network-engineer-16"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/black-box-network-engineer-16\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblack-box-network-engineer-16"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3298594}},{"tool":"search_jobs","arguments":{"company":"blackbox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3298594},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}