{"id":1655248,"url":"https://alion.io/job/black-box-quality-control-manager","title":"Quality Control Manager","company":{"id":704481,"name":"Black Box","domain":"blackbox.com","url":"https://alion.io/company/blackbox-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chandler, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":137000,"period":"year","method":"role_country_seniority_unknown","sample_n":10228},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T18:49:38Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T19:13:26Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"SUMMARY: Primary job focus is Quality Control Field Inspections or “Observe, Report, and provide oversight for Remediation” for specific Black Box project installations & safety activities.\nThis position will be responsible for the collaboration and development of “Process Improvement” items based on the performed inspection audits.\nJob activities focus on the assessment of Black Box specific developmental needs to drive training initiatives while identifying suitable training solutions for employees.\nThis position actively observes to then creatively design and implement effective methods for Quality Assurance/ Quality Control through training and ‘Zero Defect” performance.\nQuality Control field inspections within the “Structured Cabling Installation Environment” will be observed, reported, and remediated based on ICT Industry codes, standards, and best industry practices.\nField Inspector will report and enforce the proper processes and procedures as required for all structured cable and low voltage installation, maintenance, testing, and troubleshooting project activities.\nThis will include but not be limited to Structured Cabling as utilized in laboratory, manufacturing, Data center, and office environments. This will cover both ISP (Inside Plant) and OSP (Outside Plant) Black Box projects.\nCoordination, collaboration and communication will be the key to success in this position.\nThis position will identify and organize the needs for delivery of OHSA10 & OSHA30 certification of Black Box employees as required.\nDuties and Responsibilities include:\nAdministers spending against the departmental budget.\nProactively ensures that all products and services conform to recognized and sound implementation/engineering practices, applicable codes, regulatory, reliability, and to all quality requirements in contract specifications.\nLead from the front, in terms of customer engagement and technical know-how.\nAudit and Collaborate to refine the Black Box quality program and implement company-wide best practices and enhancement ensuring continuous improvement.\nCollaborate with in-house Black Box/BICSI trainers to coordinate training and maintain applicable certifications and requirements for the quality program and field resources including, but not limited to: product, industry, and client-specific standards and requirements.\nCollaborate and coordinate with Field Leadership and HR on suggested requirements for skills and certification tracking/management.\nReview key customer engagements and requirements to develop successful and repeatable strategy for responses.\nAdvise Project Management in development and upkeep of skills assessments analysis and detail training plans for key accounts and projects.\nMentor and coach on site Quality Assurance/Quality Control Team members to enable them to credibly “Observe, Report and Remediate” any quality situation that may arise.\nEnsure effective communication between quality, operations and sales teams along with other key internal stakeholders.\nTrack and report internal and client facing metrics meaningful to the business and that will aid in constant process improvements and efficiencies.\nEnsure all relevant groups are actively engaged, informed and “on deck” when required for large scale complex and/or competitive prospect first-of-kind and proof of concept engagements as dictated by “Lessons Learned” sharing.\nEngage with and maintain mutually beneficial feedback relationships with customers and key infrastructure manufacturers as required to support field inspection activities and remediation opportunities.\nBuild administrative documentation for project related Close Out packages as dictated by client specifications, Division 27, and scope of work (SOW) direction.\nProvides input via reports, pictures and documentation to demonstrate site delivery process and performance.\nConducts field inspections for quality and attention to BICSI, Industry, Manufacturer and associated Black Box standards.\nPerform other duties as assigned.\nPersonal and organizational development include:\nSet goals and measure achievement of those goals in alignment with the strategy of the company.\nEngage and consult with leadership funding quality/technical training initiatives for skills development, positioning, and company/ team expertise, as well as partner and assist in development and delivery of program identified.\nProactively seek feedback on self; recognize own capabilities and take initiative to improve.\nAdvocate for continual improvement in customer experience to increase brand loyalty for company solutions and services.\nMaintain/pursue ICT industry certifications to enhance professional expertise and continued self-improvement.\nMinimum experience and education include:\nBICSI RCDD preferred or ability to achieve RCDD within 12 months (company compensated).\nHold a BICSI Tech (TE350 Cert) or ability to achieve within 6 Months (company compensated).\nDocumentable certifications preferred (train up as needed) and actual ICT experience required.\n5 or more years of in the following capacity required: Verifiable ICT field installation experience - preferably as a Foreman or Field Leadership position\nInformation and Communications (ICT) industry experience and knowledge of relevant ICT codes, standards, industry best practices\nPositioning and managing quality and/or training initiatives, standards and technical materials\nAwareness and comprehension of Six Sigma Quality Improvement Processes desired.\nAwareness and comprehension of OHSA10 and OHSA30 safety certifications desire\nExcellent English communication and presentation skills required\n\nQualifications:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWriting and Analytical Skills:\nCapability to write inspection discovery summaries as well as communicate via written and verbal in a professional manner.\nAbility to read and understand drawings, prints, spreadsheets and specification documents.\nComputer Skills:\nTo perform this job successfully, the individual shall have proficiency of:\nMicrosoft Office Suite\nPowerPoint\nWeb and teleconferencing services\nAdditional proficiency in Visio, Bluebeam, Plan Grid, BIM 360 and Revit a plus\nTravel Requirements:\nUp to 60% annually: To include audit and inspection activities of field operations, tradeshows, and industry events. Must have or be able to obtain a US passport for international travel. Other travel as required.\nWork Environment:\nThe typical work environment is a remote/home office. However, due to the frequent and extended travel of the position, must be self-sufficient working in other remote environments to include hotels, airports, and customer sites among others and covering various time zones and varying work schedules.\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:\nWhile performing the duties of this job, the employee is frequently required to sit.\nThe employee is occasionally required to stand and use hands for various inspection functions.\nThe employee must occasionally lift and/or move up to 50 pounds.\nSpecific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.\nAural abilities include ability to hear individuals on the phone and speaking face to face.\nCompetency:\nTo perform the job successfully, an individual should demonstrate the following competencies:\nAnalytical - Research, collects and analyzes data; uses intuition and experience to complement findings\nProblem Solving - Identifies and resolves problems in a timely and expeditious manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics\nField Inspection Management - Coordinate field inspections; communicate changes and progress and manage field inspection activities; complete field inspections on time and on budget\nCustomer Service - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments\nInterpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things\nOral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings\nTeamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit\nChange Management - Develops workable implementation plans; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results\nLeadership - Exhibits confidence in self and others; inspires respect and trust; accepts feedback from others; displays passion and optimism\nMentoring - Influencing the career development and career satisfaction of direct reports by acting as an advocate, coach, teacher, guide, role model, benevolent authority, door opener, resource, cheerful critic, and career enthusiast\nQuality Management - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors work to ensure quality\nCost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves company resources\nOrganizational Support - Follow policies and procedures; completes administrative tasks correctly and on time; supports company goals and values\nAdaptability - Adapts to changes in the work environment; manages priorities and competing demands; able to deal with frequent change, delays, or unexpected events\nDependability - Follows instructions, responds to management direction; takes responsibility for actions; keeps commitments\nInitiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed\nJudgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions\nMotivation - Sets and achieves challenging goals; demonstrates persistence; measures self against standard of excellence\nPlanning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources when necessary; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans\nProfessionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration","description_format":"text","description_chars":11259,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Network Equipment","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-02T01:30:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":49,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/black-box-quality-control-manager","json_url":"https://alion.io/job/black-box-quality-control-manager.json","meta":{"generated_at":"2026-10-06T21:36:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1185,"day_limit":5000,"remaining_today":3815,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704481},"rest":"https://alion.io/mcp/rest/get_company?id=704481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblack-box-quality-control-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblack-box-quality-control-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblack-box-quality-control-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/black-box-quality-control-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblack-box-quality-control-manager"}]}