{"id":3308823,"url":"https://alion.io/job/black-box-senior-account-manager-data-center","title":"Senior Account Manager - Data Center","company":{"id":704481,"name":"Black Box","domain":"blackbox.com","url":"https://alion.io/company/blackbox-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":38,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T23:01:38Z","employer_posted_date":null,"last_verified_at":"2026-10-26T23:01:38Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Role Description\nPrimary relationship holder for set of DC / EPC / DC Consulting accounts; owns, leads and manages revenues and sold margins on the accounts\nStrengthens relationships with existing clients, and maintains a strong pipeline for growth through renewals & new selling new offerings to the existing DC clients\nBuild in-roads in existing accounts to cross-sell offerings and expand EN revenues\n\nJob Specifications & Requirements\nAt least 12 years of experience in client-facing roles or account leadership within IT professional services or management consulting.\nSkilled in overseeing and expanding client P&L, with a strong background in reporting and performance metric assessment for accounts.\nDeep expertise in the DC industry is essential.\nProficient in selling across various service lines, including Infrastructure, Digital Services, and Application Services.\nOutstanding communication skills, capable of effectively engaging with stakeholders across all levels, both within the company and in client organizations.\nExceptionally detail-oriented, with the ability to manage and coordinate all aspects of complex projects.\n\nKey Responsibilities \nDrive account growth with focus on renewals and selling new offerings\nCollaborate with Vertical Leaders, Practitioner Sales, Client Delivery Leads to identify services/ offerings / value proposition to take to the customer based on client requirement\nDrive renewal through overall pursuit strategy, solution due diligence /contract assurance review via coordination with Client Delivery Manager\nIdentify opportunities for cross-sell and areas of growth within existing accounts by collaborating with Client Delivery Manager\nDevelop negotiation strategy & negotiate contract / agreement; work with Bid Managers to draft SoW for contract with collaboration with Solution Architect/ Practitioner Sales/Client Delivery Lead; participate in win/loss review\nOrchestrate account governance activities\nDevelop robust account plan with inputs from Client Delivery Lead and Practitioner Sales\nDetermine review cadence and KPIs to be monitored with Client Delivery Lead \nDrive customer satisfaction along with Delivery team by being primary relationship holder with account stakeholders\nBecome a trusted client partner by empathizing and gaining trust of the clients. Walk the halls; develop discussion docs. to take to the client; understand customer requirements \nJointly responsible to maintain customer satisfaction; track and report CSAT / NPS\nPrimary client contact for all escalations\nCoordinate and act as conduit for overall delivery and operational excellence for the account including financial planning & tracking\nCoordinate with Delivery team to ensure high quality delivery – conduct joint discussions for implementation, delivery and contractual obligations\nMonitor cost metrics for an account - with inputs from Client Delivery Managers of individual projects\nIdentify margin improvement initiatives and coordinate with Delivery Managers/ PMs to execute and implement these initiatives\n\nKey Interfaces\nDevelop account strategy, prioritize offerings in consultation with Practitioner sales and Client Delivery Lead\nOrchestrate account performance reviews, status update, timeline adherence, SLA adherence etc. along with Client Delivery Lead \nProvide input to finance on financial forecasting of account revenue. Validation of invoice generated by finance team and collection follow-ups Internal account-level reporting (if applicable) along with Vertical Bid Management Executive\n\nKey Metrics\nKPIs\nRevenue\nOrder book\n% gross margin delivered\nClient satisfaction (CSAT)\nAverage deal size\nPipeline size\nNumber of renewals : Win rate / close rate\nKRAs \nAs-sold margins\nLead mortality rate\n% Variance in forecasted Vs. actual rev.\n% Variance in forecasted Vs. actual GM\nCost overruns-Negative margin accounts (#, Revenue, Gross Margin)","description_format":"text","description_chars":3899,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Network Equipment","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-27T02:09:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":48,"reasons":["seen:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/black-box-senior-account-manager-data-center","json_url":"https://alion.io/job/black-box-senior-account-manager-data-center.json","meta":{"generated_at":"2026-11-02T16:44:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23308,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":704481},"rest":"https://alion.io/mcp/rest/get_company?id=704481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblack-box-senior-account-manager-data-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblack-box-senior-account-manager-data-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblack-box-senior-account-manager-data-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/black-box-senior-account-manager-data-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblack-box-senior-account-manager-data-center"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3308823}},{"tool":"search_jobs","arguments":{"company":"blackbox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3308823},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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