{"id":1916363,"url":"https://alion.io/job/black-box-sr-das-support-engineer","title":"Sr DAS Support Engineer","company":{"id":704481,"name":"Black Box","domain":"blackbox.com","url":"https://alion.io/company/blackbox-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SAS","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-05T14:11:21Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-08T01:01:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Technical Support and Service Reliability\nProvide Level 3 escalation support for complex DAS and in-building wireless incidents across CommScope ION-E/ERA, Corning ONE, SOLiD ALLIANCE, JMA TEKO, and comparable platforms.\nDiagnose and resolve faults involving RF performance, fiber and coaxial infrastructure, system hardware, software, and management connectivity.\nSupport and troubleshoot private LTE and CBRS deployments, including Celona, Ericsson, Nokia, and comparable platforms, whether standalone or integrated with DAS environments.\nOwn the full incident lifecycle in ServiceNow, including triage, diagnosis, escalation, vendor engagement, service restoration, and documented closure within applicable SLAs.\nLead technical coordination with OEMs and carriers for advanced troubleshooting, equipment replacement, software defects, and service-impacting issues.\nAnalyze system alarms, health data, and recurring incidents to identify degradation and recommend corrective action before further service impact.\nValidate monitoring coverage, alarm delivery, alert routing, and escalation readiness with the monitoring and operations teams.\nProduce root cause analyses and after-action reports that document findings, corrective actions, and recommendations to prevent recurrence.\n\nPlanned Changes and Technical Coordination\nPrepare or review methods of procedure for firmware upgrades, configuration changes, and other planned maintenance. Address prerequisites, risk, configuration backups, rollback steps, and acceptance criteria.\nExecute approved maintenance activities within established change-control processes, including pre-change checks, post-change testing, and confirmation of service stability.\nCoordinate technical activities among remote engineers, field personnel, OEMs, carriers, and customer teams during troubleshooting, upgrades, and cutovers.\nDetermine when onsite intervention is required, define the technical scope for dispatch, direct field troubleshooting remotely, and validate completed work.\nCoordinate customer acceptance testing and resolve technical findings before closing the change or maintenance activity.\nProvide technical leadership during commissioning, integration, and stabilization of new or modified DAS and private LTE/CBRS deployments.\nMaintain clear next actions for unresolved technical issues and dependencies through resolution or an accepted handoff.\nParticipate in scheduled after-hours maintenance and the assigned support coverage rotation.\n\nDocumentation and Engineering Development\nMaintain accurate technical records for supported sites, including system configurations, equipment inventories, software versions, topology, and change history in designated systems such as NetBox and ServiceNow.\nIdentify discrepancies in site and support records and coordinate corrections with the responsible teams.\nDevelop and maintain troubleshooting procedures, runbooks, and technical handoffs that support consistent service delivery.\nMentor engineers through case reviews, practical troubleshooting guidance, and structured knowledge transfer.\nCommunicate service impact, technical findings, recovery actions, and outstanding dependencies clearly to customers and internal stakeholders, including hospital clinical and facilities teams.\nRequired Skills and Experience\nDAS and RF Engineering\nStrong hands-on experience supporting multi-OEM DAS environments, including CommScope, Corning, SOLiD, JMA, and comparable platforms.\nExperience independently diagnosing and resolving complex DAS faults and coordinating technical recovery across multiple teams.\nSound knowledge of DAS architectures, RF engineering principles, and LTE/5G technologies as applied to in-building wireless systems.\nExperience integrating and optimizing cellular and two-way radio services within neutral-host, multi-carrier DAS environments.\nKnowledge of cellular and two-way radio frequency bands and the technologies used within them.\nAbility to calculate and validate RF power allocation and sharing across supported DAS configurations within applicable OEM specifications and carrier requirements.\nExperience troubleshooting passive intermodulation (PIM) and interpreting RF test results.\nExperience using an Anritsu Site Master or equivalent RF diagnostic equipment.\nWorking knowledge of fiber-optic and coaxial infrastructure troubleshooting.\nProficiency reading and navigating iBwave design files to understand system topology, locate components, and support troubleshooting and basic design review.\nPrivate LTE, CBRS, and Monitoring\nExperience supporting private LTE/CBRS solutions, including spectrum considerations, Spectrum Access System (SAS) interaction, and enterprise use cases.\nWorking knowledge of DAS network management platforms, including Errigal and OEM management tools.\nAbility to troubleshoot IP connectivity used for DAS management and monitoring and coordinate resolution with network and security teams.\nExperience validating system health, alarm reporting, and monitoring integration.\nOperational Practice\nPractical experience with ITIL-aligned incident, problem, and change management.\nExperience using ServiceNow for incident ownership, technical documentation, escalation, and closure.\nAbility to develop and execute maintenance procedures with defined risk controls, rollback steps, and verification criteria.\nAbility to produce clear, actionable root cause documentation.\nExperience directing technical work remotely and validating field results.\nProfessional Expectations\nExercise sound technical judgment and remain calm and decisive during high-severity incidents.\nWork independently while coordinating effectively with engineering, operations, vendors, carriers, and customer teams.\nCommunicate clearly with technical and nontechnical stakeholders.\nMaintain ownership of assigned technical issues and follow through on outstanding actions.\nProvide practical guidance that improves the capability and independence of other engineers.\nPreferred Qualifications\nOEM certifications from CommScope, Corning, SOLiD, JMA, or equivalent vendors, or demonstrated equivalent experience and knowledge.\nCBRS or private LTE certifications from Celona, Ericsson, Nokia, or comparable providers.\nExperience supporting DAS in healthcare environments, with an understanding of clinical impact and maintenance constraints.\nExperience with structured cabling and field validation methods.\nEducation\nBachelor’s degree in Electrical Engineering, Telecommunications, or a related field preferred, or equivalent practical experience in DAS and wireless support.","description_format":"text","description_chars":6594,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-05T16:22:55Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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