{"id":898844,"url":"https://alion.io/job/black-box-workforce-management-manager-14","title":"Workforce Management Manager","company":{"id":704481,"name":"Black Box","domain":"blackbox.com","url":"https://alion.io/company/blackbox-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-02T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":150000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1342},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-01T00:00:00Z","employer_posted_date":"2026-07-01","last_verified_at":"2026-10-02T15:39:24Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":94},"description":"The Manager of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right technical talent is available at the right time to meet uptime, capacity, and service-level objectives. The position partners closely with Data Center Operations, Capacity Planning, HR, and Finance to drive forecasting accuracy, staffing efficiency, and labor cost optimization across multiple sites or regions.\nKey Responsibilities\nDevelop short- and long-term workforce plans aligned with data center growth, capacity expansion, and operational demand.\nBuild and maintain forecasting models for technician staffing, shift coverage, and project-based labor needs.\nPartner with capacity planning teams to align workforce supply with infrastructure demand.\nOversee scheduling frameworks for 24/7/365 data center operations, ensuring optimal coverage and compliance.\nImplement standardized WFM processes across multiple facilities or regions.\nMonitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident response needs.\nLead workforce analytics including headcount modeling, productivity metrics, utilization rates, and labor cost analysis.\nDevelop dashboards and reporting for executive visibility into workforce performance.\nUse data-driven insights to recommend staffing optimizations and efficiency improvements.\nOwn and optimize WFM tools (e.g., scheduling systems, forecasting software, timekeeping platforms).\nDrive automation and digital transformation initiatives within workforce planning processes.\nEnsure integration between WFM systems and HRIS, ticketing, and capacity management tools.\nPartner with HR on hiring strategies, talent pipelines, and workforce scalability.\nWork with Finance to manage labor budgets, cost forecasting, and variance analysis.\nCollaborate with Data Center Operations leadership to align workforce plans with maintenance schedules, deployments, and incident management.\nRequired\nBachelor’s degree in Business, Operations, Engineering, or related field.\n8-12+ years of experience in Workforce Management, Operations Planning, or similar roles.\n3-5+ years of leadership experience managing WFM or operations teams.\nExperience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).\nStrong analytical and modeling skills (Excel, SQL, or similar tools).\nExperience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar).\nExperience in hyperscale or colocation data center environments.\nKnowledge of capacity planning and infrastructure lifecycle management.\nFamiliarity with ITIL, incident management, or service operations frameworks.\nWhy Black Box?\nBlack Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth-both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.\nEqual Opportunity Employer - Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.","description_format":"text","description_chars":3510,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Network Equipment","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-14T10:34:58Z"}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.432,"p_room":0.36,"age_days":93,"expected_fill_days":49,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/black-box-workforce-management-manager-14","json_url":"https://alion.io/job/black-box-workforce-management-manager-14.json","meta":{"generated_at":"2026-10-03T03:18:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3015,"day_limit":5000,"remaining_today":1985,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}