{"id":2586170,"url":"https://alion.io/job/black-butte-ranch-guest-services-agent","title":"Guest Services Agent","company":{"id":2892098,"name":"Black Butte Ranch","domain":"blackbutteranch.com","url":"https://alion.io/company/blackbutteranch","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-15T08:00:28Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"About Black Butte Ranch\nBlack Butte Ranch is a destination resort in Central Oregon, surrounded by Cascade mountain views, Ponderosa pines, and a strong sense of community. Set across 1,800 acres, the Ranch features championship golf courses, lodging, restaurants, pools, spa, trails, a private lake, and year-round recreation.\nWorking here means being part of a collaborative team dedicated to creating memorable guest experiences in one of the Pacific Northwest’s most beautiful settings.\nCome join the Guest Services team at Black Butte Ranch!\nWe have an immediate opening for a Full-Time Guest Services Agent. This role starts in May and is a great opportunity for someone who enjoys creating a welcoming experience and being the first point of contact for guests.\nThis position reports to the Guest Services Manager and is responsible for guest check-in and check-out, anticipating guest needs, and delivering a high level of service to both guests and homeowners. You’ll play a key role in maintaining our reputation as a premier resort destination.\nOur ideal candidate has experience in hospitality or customer service, is comfortable learning new technology, communicates well with a wide range of guests, and can work a flexible schedule including mornings and weekends.\nWhat We’re Looking For:\nPrevious hospitality or customer service experience preferred\nStrong communication and problem-solving skills\nAbility to learn new systems and technology quickly\nProfessional, friendly, and guest-focused demeanor\nFlexible availability, including mornings and weekends\nSchedule:This position requires availability seven days a week, with shifts ranging from 4-8 hours. Scheduling needs are primarily mid-shifts (10:00 a.m.-6:30 p.m.) through closing shifts (1:00-9:30 p.m. or 2:00-10:30 p.m.), or a combination of these time blocks.\nCompensation:\nStarting at $20/hour, based on experience\nOffers are contingent upon successful completion of a background check.\nOur commitment to service starts with our team. 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