{"id":3043639,"url":"https://alion.io/job/black-diamond-group-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2505833,"name":"Black Diamond Group","domain":"blackdiamondgroup.com","url":"https://alion.io/company/blackdiamondgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":19,"currency":"CAD","period":"hour","gross":null,"usd_annual":28000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T23:38:11Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T04:37:12Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Customer Service Representative (Temp, Part-time)\nRemote, Canada\nLodgeLink is looking for a Customer Service Representative to join our Customer Experience Team.\nReporting to the Supervisor, Customer Experience, this is a remote, work-from-home position based in Calgary, Alberta, with occasional travel to our Calgary head office for training, team events, and special meetings.\nThis is acontract opportunity offering a starting wage of $17-$19 per hour, depending on experience.\nAvailability Requirements\nSelected candidates must be available to attend a mandatory two-week training program from Monday to Friday, 8:30 a.m. - 4:30 p.m. MT.\nFollowing training, shifts will be scheduled on weekdays, evenings and weekends. While we provide advance schedules and strive to accommodate team members' preferences, availability during these hours is essential to support business needs.\nAbout You\nYou are a customer-focused problem solver who thrives in a fast-paced, team-oriented environment. You build strong relationships, communicate effectively, and remain calm under pressure while delivering exceptional service. You are adaptable, detail-oriented, and passionate about creating positive customer experiences.\nExperience in a contact centre, hospitality, travel, or accommodation-related environment is highly valued.\nKey Responsibilities\nAssist customers with reservations, including booking, modifying, cancelling, and account support via phone, email, and chat.\nDeliver exceptional customer service by leveraging product knowledge and customer support tools.\nResolve customer inquiries and issues while creating positive and engaging customer interactions.\nCommunicate effectively with both customers and accommodation suppliers to enhance the overall customer experience.\nIdentify customer needs and provide value-driven solutions by highlighting LodgeLink's products and services.\nEscalate complex issues as required and identify trends and opportunities to improve the customer experience.\nCreate, review, and publish new property listings on LodgeLink.com, ensuring content is accurate, engaging, brand-aligned, and visually appealing.\nContribute to a positive team culture by sharing successes, insights, and best practices.\nQualifications\nAvailability to work shifts between 7:00 a.m. and 11:00 p.m. MT on weekends and between 3:00 pm and 11:00 pm on weeknights (no overnight shifts).\nPrevious experience in the hospitality industry is required.\nExperience working with reservation systems and customer support platforms; Sabre experience is considered an asset.\nExceptional verbal and written communication skills, including the ability to explain processes clearly and create customer-facing content.\nStrong attention to detail and organizational skills with the ability to manage bookings, tickets, and customer information accurately.\nIntermediate proficiency with Microsoft Office applications, including Excel.\nKnowledge of the hospitality, workforce accommodation, or travel industries is considered an asset.\nAbout LodgeLink\nLodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel - for the better.\nUnited by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.\nAt LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.\nLodgeLink Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:\nBuilding a diverse and inclusive team, supporting career growth and development.\nHotel and travel discounts.\nLodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com\nBlack Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com\nWe are an Equal Opportunity Employer\n Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.\nCompany: LodgeLink","description_format":"text","description_chars":5497,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Oil & Gas","Construction"],"lifecycle":[{"event":"open","at":"2026-10-21T23:38:11Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.893,"p_room":1,"age_days":8,"expected_fill_days":36,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":28000,"is_top_pay":false},"html_url":"https://alion.io/job/black-diamond-group-customer-service-representative-2","json_url":"https://alion.io/job/black-diamond-group-customer-service-representative-2.json","meta":{"generated_at":"2026-10-30T06:03:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2505833},"rest":"https://alion.io/mcp/rest/get_company?id=2505833"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblack-diamond-group-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblack-diamond-group-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblack-diamond-group-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/black-diamond-group-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblack-diamond-group-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3043639}},{"tool":"search_jobs","arguments":{"company":"blackdiamondgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3043639},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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