{"id":2479223,"url":"https://alion.io/job/black-duck-application-support-engineer","title":"Application Support Engineer","company":{"id":720312,"name":"Black Duck","domain":"blackduck.com","url":"https://alion.io/company/blackduck","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7000000,"max":10000000,"currency":"JPY","period":"year","gross":null,"usd_annual":63970},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"C++","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-13T20:15:18Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T01:33:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.\nJob Description: Application Support Engineer 2 (Technical Support Engineer)\nSoftware Products can have defects. We help customers identify them and eliminate their impact so they can focus on their primary job! Our products involve highly sophisticated, cutting-edge software algorithms to detect critical defects and security vulnerabilities in source code. Therefore, our technical support issues can be highly complex --- solving them requires intelligence, intuition, insight, and true technical expertise.\nAbout Black Duck Software, Inc.\nBlack Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.\nKey Responsibilities:\nCustomer Advocacy: Serve as the Single Point of Contact (SPOC) for strategic customers. Act as a trusted advisor, understanding their environment and business goals.\nTroubleshooting: Diagnose and resolve complex technical issues (C/C++, C#, Java) via phone, email, and online meetings.\nCollaboration: Work closely with R&D and peers to provide effective solutions and reproduce customer issues.\nKnowledge Sharing: Create and share technical knowledge internally and with customers.\nIncident Management: Manage case queues effectively, prioritizing heavy workloads in a fast-paced environment.\nMust-Have Qualifications\n Education & Experience:\nBachelor’s degree (or equivalent) in Computer Science or related field.\n2+ years of experience in technical support or software development.\nTechnical Skills:\nProficiency in C/C++ and/or Java programming.\nHands-on experience with Linux/Unix environments (e.g., shell scripting).\nDatabase experience (e.g., PostgreSQL/SQL).\nSoft Skills:\nExceptional written and verbal communication skills in English and Japanese.\nCustomer-centric mindset with a focus on delivering outstanding support.\nAbility to troubleshoot complex technical issues independently.\nNice-to-Have Qualifications\nLanguage: Proficiency in Japanese (Highly desirable for local support).\nExperience with Kubernetes or Containerization.\nDatabase experience (SQL/NoSQL).\nTools: Experience using Salesforce.com for case management.\nDomain Knowledge: Background in Application Security (AppSec), SAST, SCA, or DAST tools.\nWork Environment: Fast-paced, collaborative, and results-driven. Occasional off-hour shifts may be required to support global customers.\nPay Range\n¥7,000,000—¥10,000,000 JPY\nBlack Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. 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