{"id":1501805,"url":"https://alion.io/job/black-mcdonald-account-manager","title":"Account Manager","company":{"id":1962196,"name":"Black & McDonald","domain":"blackandmcdonald.com","url":"https://alion.io/company/blackandmcdonald-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Markham, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":115000,"currency":"CAD","period":"year","gross":null,"usd_annual":81752},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-25T16:04:49Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-22T16:49:03Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Career Opportunity\nACCOUNT MANAGER\nGreater Toronto Area, ON\nBUILD YOUR CAREER AT BLACK & MCDONALD\nBlack & McDonald is an integrated, multi trade service provider that safely delivers high-quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With over 100 years of diverse market experience, we are a forward thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.\n\nABOUT THIS CAREER OPPORTUNITY\nBlack & McDonald Limited’s Service Team is actively seeking an Account Manager based out of our Markham office to be responsible for developing and managing long-term relationships with commercial, industrial, institutional, and property management clients throughout the GTA. This role focuses on generating recurring service revenue, identifying new business opportunities, expanding existing customer accounts, and delivering exceptional customer satisfaction across HVAC/R, Plumbing, Heating, electrical, and Building Automation Systems (BAS) service offerings.\nThe successful candidate will serve as a trusted advisor to clients, helping them improve equipment reliability, energy efficiency, regulatory compliance, and overall building performance through customized preventive maintenance, service, repair, retrofit, and modernization solutions.\nKEY RESPONSIBILITIES\nAccount Management & Client Relationships\nDevelop and maintain strong relationships with property owners, facility managers, property managers, building operators, and procurement professionals.\nAct as the primary point of contact for assigned client accounts.\nConduct regular in-person client meetings, site visits, and account reviews to identify service needs and business opportunities.\nEnsure high levels of customer retention, satisfaction, and contract renewal.\nResolve customer concerns and coordinate internal resources to deliver timely solutions.\nBusiness Development\nGenerate new sales opportunities through client relationships, networking, and referrals.\nDevelop and execute strategic account plans to grow revenue within customer portfolios.\nIdentify opportunities for preventive maintenance agreements, repairs, retrofits, equipment replacements, energy solutions, and BAS upgrades.\nBuild a pipeline of opportunities and maintain accurate CRM records.\nAchieve or exceed annual KRA targets.\nProposal Development & Sales Process\nPrepare and present service agreements, proposals, quotations, and business cases.\nCollaborate with operations, estimating, engineering, and service teams to develop comprehensive customer solutions.\nLead contract negotiations and close new business opportunities.\nReview service reports and recommend value-added solutions to customers. \nTechnical Consultation\nMaintain a strong understanding of Commercial and Industrial HVAC/R systems, boilers and heating systems, plumbing systems, electrical infrastructure, Building Automation Systems (BAS), and energy management and efficiency programs.\nEducate clients on system performance, lifecycle planning, reliability improvements, and capital replacement strategies.\nIdentify opportunities to improve operational efficiency and reduce building operating costs.\nDeliver exceptional technical support to customers by providing expertise in mechanical system operation, maintenance, and effective resolution of technical challenges.\nInternal Collaboration\nPartner with Managers, Supervisors, Project Managers, Coordinators, Technicians, Dispatch teams, and internal teams to ensure successful service delivery.\nParticipate in forecasting, and sales strategy meetings.\nSupport the transition of sold opportunities into operational execution.\nCOMPETENCY REQUIREMENTS\nExcellent interpersonal, communication and presentation skills, both verbally and written\nClient focused and proven relationship building skills\nAbility to work collaboratively as a key member of a team and independently with minimum supervision\nProven ability to prioritize competing requirements and deadlines under pressure\nValues time commitments and punctuality; self-motivated and driven\nProficiency with MS Office/Teams\nProven ability to successfully manage multiple projects at the same time.\nCustomer focused mindset with ability to respond quickly to customer needs.\n\nEDUCATION REQUIREMENTS\nDiploma or degree in Business, Engineering, Mechanical Technology, Building Sciences, or a related discipline preferred, or equivalent industry experience.\nRed seal trade license.\nWORK EXPERIENCE REQUIREMENTS\nMinimum 3-5 years of experience in B2B sales, account management, or business development.\nExperience selling HVAC, mechanical, plumbing, electrical, BAS, facility services, projects or building technologies is highly preferred.\nProven track record of achieving revenue growth and sales targets. \nSKILLS, ABILITIES, AND OTHER REQUIREMENTS\nStrong understanding of commercial building systems and service operations.\nAbility to develop relationships with senior decision-makers.\nDemonstrate a strong ability to assess customer needs, identify challenges, and to develop practical effective solutions, while managing multiple priorities in a fast-paced environment.\nExcellent presentation, communication, and negotiation skills.\nHighly motivated, organized, ability to manage timelines with ease.\nStrategic thinker, customer focused, consultative selling experience.\nStrong financial and business acumen, strong attention to detail.\nCRM experience (Salesforce or equivalent).\nProficient with Microsoft Office Suite.\nValid Ontario Driver's License and ability to travel throughout the GTA.\n\nThe expected salary range for this role is between $85,000 - $115,000 per year. The starting salary will be determined based on several factors such as the successful candidate’s qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald’s total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.\nBlack & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.\n#LI-RM1","description_format":"text","description_chars":6498,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Construction"],"lifecycle":[{"event":"open","at":"2026-09-30T04:21:20Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 4","filings_12m":4,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage; Global Talent Stream","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.667,"p_room":0.55,"age_days":57,"expected_fill_days":39,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":81752,"is_top_pay":false},"html_url":"https://alion.io/job/black-mcdonald-account-manager","json_url":"https://alion.io/job/black-mcdonald-account-manager.json","meta":{"generated_at":"2026-10-22T16:51:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1962196},"rest":"https://alion.io/mcp/rest/get_company?id=1962196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblack-mcdonald-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblack-mcdonald-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblack-mcdonald-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/black-mcdonald-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblack-mcdonald-account-manager"}]}