{"id":3853368,"url":"https://alion.io/job/black-mcdonald-service-coordination-supervisor","title":"Service Coordination Supervisor","company":{"id":1962196,"name":"Black & McDonald","domain":"blackandmcdonald.com","url":"https://alion.io/company/blackandmcdonald-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Winnipeg, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:38:35Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T16:28:02Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Black & McDonald\nAt Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.\nPosition Summary\nReporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.\nDuties and Responsibilities (include but are not limited to)\nOperational Leadership \nLead and support daily service coordination and dispatch activities \nAct as a resource and mentor for Service Dispatchers and administrative support staff \nAssist in establishing priorities, balancing workloads, and resolving scheduling conflicts \nIdentify opportunities to improve processes, workflows, and customer service delivery \nSupport Management in achieving operational performance objectives \nHelp maintain consistency with company standards, procedures, and service processes \nService Coordination & Dispatch\nOversee the creation, scheduling, tracking, and completion of service work orders \nCoordinate technician schedules to maximize service efficiency and responsiveness \nManage preventive maintenance schedules and customer service requests \nCommunicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery \nMonitor work order progress and proactively address delays or scheduling challenges \nMaintain and optimize electronic dispatch boards and scheduling systems \nCoordinate on-call schedules and communicate updates to relevant stakeholders \nAssist with after-hours service coordination as required \nCustomer & Administrative Support\nServe as a key point of contact for customers, ensuring a professional and responsive service experience \nSupport purchasing activities including materials, equipment rentals, subcontractors, and related service requirements \nCoordinate travel, accommodations, and logistical arrangements for field staff \nManage customer-specific access, permitting, and site requirements \nMaintain accurate records, reporting, and customer information databases \nSupport operational reporting and other administrative functions as required \nCompetency Requirements\nThe successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment. \nChange Orientation - embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency \nCommunication - communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing \nCustomer Focus - understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery \nAccountability - takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance \nTeamwork & Collaboration - works cooperatively across departments and supports a positive, solutions-focused team environment \nRespect for Others - values diversity, fosters inclusion, and promotes respectful workplace interactions \nOrganization & Time Management - effectively manages competing priorities, maintains attention to detail, and performs well under pressure \nProblem Solving & Decision Making - demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner \nEducation & Skill Requirements\nMinimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field \nPost-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset \nAdvanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams \nStrong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities \nExcellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders \nExperience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment \nKnowledge of the commercial, industrial, construction, or facility services industry is considered an asset \nFamiliarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset \nKnowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling \nPrevious experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset \nDemonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an 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