{"id":2970405,"url":"https://alion.io/job/black-mountain-dynamics-senior-network-engineer-2","title":"Senior Network Engineer","company":{"id":4455400,"name":"Black Mountain Dynamics","domain":"blackmtx.com","url":"https://alion.io/company/black-mountain-dynamics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":125000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"ISO 27001","optional":false},{"name":"Least Privilege","optional":false},{"name":"PagerDuty","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SentinelOne","optional":false},{"name":"SIEM","optional":false},{"name":"Slack","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-20T22:48:40Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T11:18:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Senior Network Engineer\nNetwork, Security, Escalations, and Technical Leadership\nDepartment: Service Delivery\nRole Type: Remote with client-site support as needed\nReports To: Service Delivery Manager\nAbout Black Mountain Dynamics\nBlack Mountain Dynamics secures, deploys, and supports IT infrastructure for startups, venture-backed companies, and growing organizations. We partner with innovative clients to design, deploy, and operate reliable network, security, identity, and endpoint environments that support critical business systems.\nOur approach emphasizes security, performance, documentation, operational resilience, and high-touch service delivery. As our client base grows, we are expanding our engineering team to support increasingly complex customer environments across multiple locations, platforms, and technical stacks.\nRole Overview\nWe are seeking a Senior Network Engineer who is passionate about networking, cybersecurity, infrastructure, and solving complex technical problems. This role serves as the senior escalation point for the Service Delivery team and owns the most complex issues across network, security, identity, endpoint, SaaS, monitoring, and client infrastructure environments.\nThis role combines hands-on technical engineering with service leadership. You will lead advanced troubleshooting, guide major incident response, support project execution, mentor Tier 1 and Tier 2 engineers, improve documentation and standards, and provide trusted technical guidance to clients and internal stakeholders.\nThe Tier 3 Engineer is expected to raise the technical bar across the team by creating repeatable processes, improving operational visibility, reducing recurring incidents, and ensuring that technical work is completed securely, cleanly, and with strong documentation.\nSuccess in this role requires calm ownership, technical judgment, and cultural leadership. Tier 3 engineers are expected to model blameless problem solving, create leverage through documentation and standards, communicate clearly during pressure, and improve the team’s ability to prevent repeat issues.\nPrimary Mission\nOwn the hardest problems, lead escalations and security response, and raise the technical standard across the Service Delivery organization.\nCore Responsibilities\nAdvanced Escalations & Technical Ownership\nOwn highest-complexity escalations across network, security, identity, endpoint, SaaS, monitoring, and infrastructure issues.\n\nLead troubleshooting for complex, recurring, architectural, or security-sensitive issues, ensuring the team understands the root cause, client impact, resolution path, and prevention opportunity.\n\nSupport Tier 2 engineers when tickets require deeper analysis, senior validation, architectural review, or risk assessment.\n\nProvide clear escalation guidance, recommended next steps, and technical decision-making under pressure.\n\nEnsure complex tickets include strong documentation, impact analysis, troubleshooting history, and next-action clarity.\n\nNetwork Engineering & Infrastructure\nDesign, implement, troubleshoot, and support LAN, WAN, WLAN, firewall, VPN, VLAN, NAT/PAT, and segmentation environments.\n\nConfigure, install, and maintain routers, switches, firewalls, wireless access points, and related network infrastructure.\n\nLead network deployments, client buildouts, site changes, and infrastructure modernization efforts.\n\nUse monitoring platforms such as PRTG, Unimus, and related tools to identify patterns, bottlenecks, outages, false positives, and repeat issues.\n\nReview firewall policies, logs, routing, wireless health, ISP issues, and client-impacting network events.\n\nProvide senior review and sign-off for firewall changes, network changes, and higher-risk technical work.\n\nSecurity, Incident Response & Risk Reduction\nCoordinate incident response for critical security events, including stabilization, communication, containment, remediation, documentation, and follow-up prevention.\n\nUse tools such as SentinelOne, firewall logs, SIEM/monitoring platforms, and ticket history to investigate security events.\n\nConduct threat analysis, vulnerability review, and root cause analysis for security-impacting incidents.\n\nIdentify systemic risks and recommend preventative controls, process improvements, or architecture changes.\n\nEnsure secure execution through least privilege, documented change plans, rollback paths, and proper stakeholder communication.\n\nIdentity, SaaS & Endpoint Escalation\nProvide senior support for JumpCloud, Microsoft 365, Google Workspace, MDM, SSO/SAML, SCIM, JIT provisioning, and related identity workflows.\n\nTroubleshoot SAML assertion errors, certificate issues, attribute mapping, provisioning failures, and authentication problems.\n\nSupport Apple Business Manager / DEP, device enrollment, encryption enforcement, and endpoint management issues.\n\nValidate and guide Tier 2 work involving identity integrations, policy changes, access control, and endpoint security.\n\nEnsure identity and endpoint standards are documented and repeatable.\n\nNOC Escalation & Operational Response\nServe as a senior escalation point for NOC issues, after-hours escalations, monitoring alerts, and PagerDuty events.\n\nHelp distinguish routine alert/maintenance response from true emergency or client-initiated urgent work.\n\nCorrelate alerts across monitoring systems, firewalls, switches, endpoints, ISPs, and client impact.\n\nIdentify noisy alerts, monitoring gaps, false positives, and recurring operational problems.\n\nImprove alert handling procedures, escalation paths, and NOC documentation.\n\nDocumentation, Standards & Process Improvement\nCreate and maintain technical documentation in Hudu, including network diagrams, troubleshooting guides, escalation procedures, client environment details, and post-incident notes.\n\nProduce RCA summaries, incident reports, technical recommendations, and standards documentation.\n\nBuild repeatable SOPs and playbooks for complex issues that should become easier for Tier 1 and Tier 2 over time.\n\nOwn continuous improvement across engineering processes, security practices, monitoring standards, documentation maturity, escalation quality, and infrastructure reliability.\n\nPartner with the Service Delivery Manager and Technical Project Manager to ensure project handoffs into operations are clean and supportable.\n\nMentorship & Technical Leadership\nMentor Tier 1 and Tier 2 engineers through escalation review, troubleshooting approach, documentation quality, client communication, and repeatable technical standards.\n\nReview escalation packets and coach the team on what good technical handoff looks like.\n\nConfirm readiness or proficiency for Tier 2 engineers as they ramp into tools such as HaloPSA, JumpCloud, PRTG, SentinelOne, Hudu, SSO, firewall troubleshooting, and NOC workflows.\n\nRaise the team’s technical skill level through coaching, documentation, shadowing, and standards development.\n\nModel BMX core values and white-glove service in both internal and client-facing work.\n\nCulture & Technical Leadership Expectations\nLead with ownership and blameless problem solving during escalations, incidents, and post-incident reviews.\n\nStabilize first, then drive root cause, prevention, documentation, and standards improvement.\n\nCommunicate clearly before surprises occur, especially during complex incidents, client-impacting changes, or security events.\n\nMake safe, security-first decisions using least privilege, documented plans, peer review where appropriate, and rollback paths.\n\nCoach Tier 1 and Tier 2 engineers through the “why,” not just the fix.\n\nConvert complex or recurring work into SOPs, diagrams, playbooks, automation, or monitoring improvements.\n\nMaintain a high standard of professionalism, urgency, and calm execution during ambiguity or pressure.\n\nLook for service, security, and infrastructure improvement opportunities that create long-term client value.\n\nAccountable For\nResolution of highest-complexity technical issues.\n\nMajor incident stabilization and follow-through.\n\nSecure architecture decisions and implementation quality.\n\nReduction of repeat incidents through RCA and systemic fixes.\n\nClear documentation, diagrams, standards, and escalation procedures.\n\nMentorship and technical growth across Tier 1 and Tier 2.\n\nStrong client communication during complex or high-impact events.\n\nOperational maturity across monitoring, alerting, NOC, and escalation workflows.\n\nRequired Qualifications\n5+ years of experience configuring, supporting, and troubleshooting enterprise or MSP/MSSP technical environments.\n\nEducation: Bachelor's or Master's degree in Networking, Cybersecurity, Computer Science or a related field.\n\nStrong experience with network architecture, deployment, and troubleshooting across LAN, WAN, WLAN, VPN, firewalls, switching, routing, VLANs, NAT/PAT, and wireless.\n\nExperience with networking and security platforms such as Palo Alto Networks, Juniper, Ruckus, Cisco, Aruba, Meraki, or similar.\n\nStrong working knowledge of monitoring and alerting tools such as PRTG, Unimus, SIEM platforms, or related systems.\n\nExperience with security tools and processes, including EDR, firewall logs, vulnerability management, incident response, and threat analysis.\n\nExperience supporting cloud identity and SaaS platforms such as JumpCloud, Microsoft 365, Google Workspace, SSO/SAML, SCIM, and MDM.\n\nStrong documentation habits using tools such as Hudu, ticketing platforms such as HaloPSA, and internal communication tools such as Slack.\n\nAbility to lead complex troubleshooting efforts and communicate clearly with clients, vendors, peers, and leadership.\n\nExperience mentoring junior engineers or acting as a senior escalation point.\n\nAbility to participate in on-call, NOC escalation, after-hours maintenance, or incident response as needed.\n\nDesired Qualifications\nCertifications such as CCNP, CCIE, CISSP, Security+, Network+, Palo Alto Certifications, or equivalent practical experience.\n\nExperience working in an MSP, MSSP, startup, or fast-moving client-service environment.\n\nExperience with scripting or automation using Python, PowerShell, or related tools.\n\nFamiliarity with compliance or security frameworks such as NIST, ISO 27001, or similar.\n\nExperience designing long-term network, infrastructure, or cybersecurity strategies.\n\nExperience leading technical projects, client buildouts, wireless deployments, firewall migrations, identity integrations, or security improvement initiatives.\n\nExperience creating technical diagrams, RCA reports, SOPs, escalation playbooks, and operational standards.\n\nKey Strengths for Success\nStrong technical ownership and accountability.\n\nCalm decision-making during pressure or ambiguity.\n\nAdvanced troubleshooting and analytical thinking.\n\nAbility to balance hands-on engineering, client communication, and internal leadership.\n\nStrong mentorship mindset.\n\nExcellent written clarity through ticket notes, diagrams, SOPs, RCA summaries, and technical recommendations.\n\nComfort operating across multiple concurrent priorities, customers, and projects.\n\nSecurity-first thinking and disciplined change management.\n\nAbility to create leverage through standards, automation, documentation, and process improvement.\n\nWorking Conditions\nThis is a remote role residing in the Pacific Time Zone.\nTravel to client sites within the San Francisco Bay Area.\n\nOccasional travel to additional locations within the United States.\n\nApproximately 10-20% travel, depending on project and client requirements.\n\nOccasional evening or weekend work may be required for infrastructure deployments, maintenance windows, incident response, or urgent escalations.\n\nParticipation in on-call, NOC escalation, or PagerDuty rotation may be required.\n\nBenefits\nBlack Mountain Dynamics offers a comprehensive benefits package, including:\nCompetitive salary commensurate with experience.\n\nPerformance-based bonuses.\n\nHealth, dental, and vision insurance.\n\n401(k) retirement plan with company match.\n\nProfessio...","description_format":"text","description_chars":12674,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Certification reimbursement","Flexible schedule","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information 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