{"id":1944455,"url":"https://alion.io/job/black-sheep-coffee-outlet-supervisor","title":"Outlet Supervisor","company":{"id":2372407,"name":"Black Sheep Coffee","domain":"blacksheepcoffee.co.uk","url":"https://alion.io/company/blacksheepcoffee","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":91000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6708},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T05:35:05Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T22:46:01Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Hey there!\nWe're Black Sheep Coffee UAE, originally from London and now leading the Robusta coffee revolution in the MEA . We expanded to Dubai and Abu Dhabi, and we're not stopping there.\nOur mission? To rid the world of average, boring coffee!\nAs we continue to expand and innovate in the coffee industry, we’re looking for talented individuals like you to help us seize new opportunities and drive our success.\nReady to #LEAVETHEHERD and take charge as Outlet Supervisor? Join us and make a real impact!\nYour role will include, but is not limited to...\nProfessionally handle customer issues and empower the team to prioritize customer needs and recommend products.\nExcel in a customer-facing role with strong product knowledge and a passion for specialty coffee.\nCommunicate clearly with the team, setting goals and providing regular feedback to foster a positive work environment.\nCollaborate with the store manager for effective team development.\nManage sales targets and minimize waste, especially for food items, and be adept at stock management.\nEnsure efficient team scheduling and maintain high standards of cleanliness and hygiene.\nQuickly address in-store issues, including maintenance and emergencies, calmly and efficiently.\nUphold food safety standards and demonstrate confidence in DM & AD standards during inspections.\nQualifications:\nStrong communication and teamwork abilities, aimed at creating exceptional customer experiences.\nLeadership qualities with a dynamic and proactive approach to team management.\nMinimum 5 years of experience in customer service or hospitality in the UAE, supervisory roles preferred.\nProficiency in English\nKnowledge of Arabic is a MUST.\nPerks & Benefits:\nComprehensive health and wellness benefits for employees.\nComprehensive health and wellness benefits for employees.\nAnnual flight ticket from Dubai to home country.\nFree food and beverages are provided during shifts.\nAnnual Leave to ensure work-life balance.\nAccess to professional training and development opportunities.\nA dynamic, creative, and engaging work environment.\nOpportunities for career growth within the company.\nEnd-of-service benefits\nPlease submit your CV through the application link or on:\nhttps://careers.leavetheherdbehind.com/\nWe're excited to brew up success with 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