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Operations Qualification : Graduates Relevant Experience : Minimum 15 years of relevant experience in managing International Customer Service Operations, Must Have Skills :Strong experience managing International Customer Service Operations\nExperience managing large teams of 350-400 FTEs\nStrong people and team management skills\nExcellent knowledge of operational strategies, KPI management and process improvement\nExperience in workforce planning, resource allocation and capacity management\nStrong client management and stakeholder management skills\nAbility to handle complex customer service operations across multiple regions/cultures\nData-driven approach to improve efficiency and customer satisfaction Good Have Skills :\nExperience managing teams across multiple regions and cultures\nProven experience in process improvement and implementing innovative solutions\nKnowledge of regional regulations and cultural nuances\nProficiency in multiple languages would be an added advantage Roles and\nResponsibilities :\nLead and oversee international customer service operations\nManage a diverse team of 350-400 FTEs and drive a high-performance culture\nMonitor and analyze KPIs to identify improvement areas and drive operational excellence\nDevelop and implement operational strategies, policies and procedures\nDrive process improvements to enhance efficiency and customer satisfaction\nManage workforce planning, resource allocation and capacity management\nOversee recruitment, training and development of customer service teams\nCollaborate with cross-functional teams to align operations with business objectives\nManage client engagements and build strong client relationships\nEnsure consistent service quality and customer satisfaction across markets\n• Stay updated on industry trends, best practices and emerging technologies Location : Chennai CTC Range : 25lpa - 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