{"id":2529507,"url":"https://alion.io/job/blackbaud-commercial-enablement-manager","title":"Commercial Enablement Manager","company":{"id":36535,"name":"Blackbaud","domain":"blackbaud.com","url":"https://alion.io/company/blackbaud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":27000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":29},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-14T16:59:24Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"The Commercial Enablement Manager partners with Customer Success leadership to improve the effectiveness of Customer Success Managers (CSMs) by strengthening business acumen, consultative skills, customer engagement strategies, and value-based conversations. This role helps CSMs better connect Blackbaud solutions to customer outcomes, driving greater adoption, retention, renewals, and growth.\nThe ideal candidate combines coaching, customer success, business consulting, and program management expertise to identify performance gaps, implement scalable solutions, and elevate the impact of the Customer Success organization.\nWork Location & Schedule\nWork Location: Sky tech, Financial District, Hyderabad, India\nWork Schedule:\nThis role supports customers and stakeholders primarily during U.S. business hours. \nExpected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.\nParticipation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs. \nKey Responsibilities\nCustomer Success Coaching & Development\nCoach and support CSMs in conducting value-based customer conversations. \nHelp CSMs translate product capabilities into meaningful business outcomes for customers. \nDevelop frameworks, tools, and methodologies that strengthen advisory and consultative selling skills. \nPartner with Customer Success leaders to identify capability gaps and implement targeted development plans. \nCustomer Success Effectiveness\nAnalyze customer feedback, customer interactions, and performance trends to identify opportunities for improvement. \nEstablish best practices that improve consistency across the Customer Success organization. \nDrive initiatives that help CSMs become more proactive, strategic advisors to customers. \nSupport efforts to improve customer adoption, retention, renewal, and growth outcomes. \nEnablement Strategy & Program Management\nDesign and execute programs that improve Customer Success readiness and effectiveness. \nLead cross-functional initiatives that support customer engagement and value realization. \nPartner with Product, Marketing, Sales, Operations, and Customer Success leaders to align enablement priorities and business objectives. \nDevelop success metrics and measure program impact. \nTechnology & Process Optimization\nEvaluate and leverage technologies that support coaching, readiness, and continuous improvement. \nPartner with internal teams to maximize the effectiveness of enablement and customer engagement tools. \nRecommend process improvements that enhance the customer and employee experience. \nQualifications\nRequired\nBachelor's degree in Business, Marketing, Communications, Management, or a related field. \n8+ years of experience in Customer Success, Enablement, Sales, Consulting, Marketing, or a related function. \nProven experience coaching and influencing sales or customer success teams. \nStrong business acumen and ability to connect customer outcomes to organizational goals. \nExperience leading cross-functional programs and initiatives. \nStrong analytical, problem-solving, and project management skills. \nExcellent written, verbal, and presentation communication skills. \nAbility to influence stakeholders at all levels without direct authority. \nPreferred\nExperience working in a SaaS, technology, or subscription-based business. \nBackground in customer success enablement, sales enablement, business consulting, or value engineering. \nExperience utilizing customer engagement, conversation intelligence, or enablement platforms. \nFamiliarity with customer lifecycle management, retention strategies, and renewal motions. \nExperience analyzing customer interaction data to identify coaching and performance opportunities. \nSuccess Measures\nIncreased CSM effectiveness and confidence in customer-facing interactions. \nImproved consistency in value-based customer conversations. \nIncreased customer adoption, retention, and renewal outcomes. \nIncreased participation in strategic growth programs and initiatives. \nPositive stakeholder feedback from Customer Success leadership and cross-functional partners. \nSuccessful execution of enablement programs that deliver measurable business impact. \nStay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube \nBlackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.\nBlackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.","description_format":"text","description_chars":5102,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Nonprofits & Foundations","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-10-14T12:35:29Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.763,"p_room":0.75,"age_days":20,"expected_fill_days":28,"reasons":["conf:12","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/blackbaud-commercial-enablement-manager","json_url":"https://alion.io/job/blackbaud-commercial-enablement-manager.json","meta":{"generated_at":"2026-10-15T16:26:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36535},"rest":"https://alion.io/mcp/rest/get_company?id=36535"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackbaud-commercial-enablement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackbaud-commercial-enablement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackbaud-commercial-enablement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackbaud-commercial-enablement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackbaud-commercial-enablement-manager"}]}