{"id":2529501,"url":"https://alion.io/job/blackbaud-customer-success-staff","title":"Customer Success, Staff","company":{"id":36535,"name":"Blackbaud","domain":"blackbaud.com","url":"https://alion.io/company/blackbaud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":106},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T22:45:35Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Job Posting Description\nThe Customer Success Manager (CSM) is responsible for the overall engagement, success, and retention of assigned customer accounts. Acting as both the internal advocate for the client and the external representative of Blackbaud, the CSM ensures that client objectives are met by fostering trusted relationships and strategic communication. This role also involves collaborating cross-departmentally to address client needs, identify opportunities for growth, and support client goals with innovative solutions. This individual contributor role is responsible for driving the adoption and success of Blackbaud’s platform, ensuring client satisfaction, and accountability for revenue growth and retention.\nWork Location & Schedule\nWork Location: Sky tech, Financial District, Hyderabad, India\nWork Schedule:\nThis role supports customers and stakeholders primarily during U.S. business hours.\nAbility to work a schedule aligned with U.S. business hours, generally 9:00 AM to 5:00 PM Eastern Time (ET), with availability for customer-facing engagements during that time.\nParticipation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.\nWhat you’ll do (Job duties and responsibilities)\nDrive Platform Adoption and Retention: Serve as the strategic leader for assigned accounts, ensuring the successful adoption and use of Blackbaud products to achieve client business objectives and promote client retention. \nDevelop Customer Success Plans: Work collaboratively with clients to build comprehensive success plans that outline critical goals and the strategies to achieve them. \n Strategic Communication: Establish a proactive communication cadence (weekly, monthly, quarterly) tailored to client needs, and facilitate meetings that review progress, share key insights, and align on next steps. \nTrusted Customer Advocate: Cement yourself as a trusted advisor, leveraging empathy, critical thinking, and active listening to understand client needs and provide tailored solutions. \nCollaborate Cross-Functionally: Partner with Sales, Marketing, Professional Services, Product, Operations, and Support to resolve issues, manage escalations, and communicate client feedback that informs product development and process improvements. \n Monitor Key Performance Metrics: Track and report client achievement of key performance indicators (KPIs), providing insights both internally and to customer stakeholders. \nSupport and Training Identification: Work with the Training team to identify additional client training opportunities that enhance product knowledge and usage. \nChampion the Customer’s Voice: Serve as the customer’s advocate, raising up key insights and feedback from customers to the internal Blackbaud organization. \nContinuous Learning and Adaptation: Maintain up-to-date knowledge of Blackbaud's current and upcoming product offerings and incorporate feedback to enhance customer engagements. \nWhat you’ll bring (Job requirements)\n Technical Proficiency: Adept at engaging in consultative technical discussions and providing light technical solutions. Experience with CRMs (e.g., Salesforce) and CSPs (e.g., Gainsight) is advantageous. \nExceptional Communication Skills: Strong written and verbal communication skills with the ability to handle strategic conversations and deliver concise, respectful, and value-driven messaging. \nCustomer-Centric Approach: Demonstrated ability to understand customer needs, anticipate challenges, and respond with urgency to deliver exceptional service. \nCritical Thinking and Problem Solving: Ability to analyze complex problems, think logically, and make sound business decisions that benefit both Blackbaud and the customer. \nOrganization and Time Management: Proven skills in managing multiple projects and priorities, meeting deadlines, and maintaining a high level of productivity. \nTeam Collaboration and Emotional Intelligence: Strong interpersonal skills, showing empathy, tact, and diplomacy in managing client relationships and supporting colleagues. \nAdaptability: Comfort working in a fast-paced, dynamic environment with a proactive attitude to adapt to evolving client and business needs. \nData-Driven Mindset: Experience leveraging analytics, reports, and trends to measure success, improve client outcomes, and enhance product usage. \nSelf-Motivation and Learning: Demonstrated desire to grow professionally, pursue continuous learning, and set personal goals that align with team success. \nCore Competencies\nActive listening, empathy, and ability to create positive and impactful client experiences. \nStrong problem-solving abilities, independent decision-making, and confidence in judgment. \nProficiency in aligning work with company objectives and understanding the impact of individual actions on business metrics. \nProactive communication with an emphasis on building trust, managing expectations, and maintaining accountability. \nEffective collaboration with a focus on teamwork, supporting others, and contributing to the collective success of the team. \nOwnership and responsibility in delivering quality work and addressing issues constructively. \nAdvanced level English \nStay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube \nBlackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.\nBlackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.","description_format":"text","description_chars":6025,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Nonprofits & Foundations","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-10-14T12:35:29Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":0.9,"age_days":20,"expected_fill_days":36,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/blackbaud-customer-success-staff","json_url":"https://alion.io/job/blackbaud-customer-success-staff.json","meta":{"generated_at":"2026-10-21T03:19:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4901,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36535},"rest":"https://alion.io/mcp/rest/get_company?id=36535"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackbaud-customer-success-staff"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackbaud-customer-success-staff"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackbaud-customer-success-staff"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackbaud-customer-success-staff\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackbaud-customer-success-staff"}]}