{"id":2529511,"url":"https://alion.io/job/blackbaud-manager-user-experience","title":"Manager, User Experience","company":{"id":36535,"name":"Blackbaud","domain":"blackbaud.com","url":"https://alion.io/company/blackbaud","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Design","role_family":"Design","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":253},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-14T16:59:24Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"We’re looking for a collaborative, customer-focused, and strategic Manager, User Experience to lead a team of talented design and research professionals who create experiences that help purpose-driven organizations achieve more. This role blends people leadership, product partnership, and design excellence to ensure customer needs are understood, prioritized, and reflected throughout the product development lifecycle.\nSuccess in this role requires a strong commitment to Results Driven and Customer Focused leadership. You’ll partner closely with Product and Engineering leaders to shape experiences that are valuable, usable, accessible, and cohesive while helping Blackbaud expand what’s possible for the social impact community. This is an opportunity to lead high-performing teams, influence product strategy, and drive measurable outcomes that improve both customer satisfaction and business results.\nWhat you'll do\nLead and develop a high-performing team of user experience designers and researchers through coaching, feedback, talent development, and clear career growth planning.\nPartner with Product and Engineering leaders to define product strategy, customer outcomes, and experience priorities that align customer needs with business objectives.\nChampion human-centered design by promoting customer research, usability testing, accessibility, and evidence-based decision making throughout the product development process.\nGuide teams through discovery, concept validation, and solution development, including the thoughtful use of AI-enabled capabilities that solve validated customer problems and improve outcomes.\nImprove experience quality and operational excellence by driving adoption of design systems, shared practices, and scalable ways of working across teams.\nEstablish meaningful experience metrics, monitor customer feedback and product health indicators, and demonstrate the business impact of user experience investments through measurable results.\nWhat you'll bring\n10+ years of user experience experience spanning customer research, interaction design, and product design, with 5+ years leading and developing user experience professionals.\nKnowledge of human-centered design methodologies and customer research practices, including usability testing, validation techniques, and accessibility principles.\nUnderstanding of product development processes and experience strategy, with the ability to connect customer insights to product direction and business outcomes.\nExperience partnering within cross-functional product, engineering, and business teams while influencing stakeholders and facilitating strategic decision-making.\nExperience with software-as-a-service products, modern design systems, AI-enabled experiences, user experience metrics, and Agile product development environments.\nAbility to leverage AI-assisted tools to accelerate delivery, improve quality, increase team effectiveness, and continuously explore emerging capabilities that enhance customer experiences.\nStay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube \nBlackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.\nBlackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.","description_format":"text","description_chars":3808,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Nonprofits & Foundations","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-10-14T12:35:29Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.742,"p_room":0.75,"age_days":21,"expected_fill_days":28,"reasons":["conf:5","win:late"],"computed_at":"2026-10-14T22:09:56Z"},"pay":null,"html_url":"https://alion.io/job/blackbaud-manager-user-experience","json_url":"https://alion.io/job/blackbaud-manager-user-experience.json","meta":{"generated_at":"2026-10-14T22:09:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29773,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36535},"rest":"https://alion.io/mcp/rest/get_company?id=36535"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackbaud-manager-user-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackbaud-manager-user-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackbaud-manager-user-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackbaud-manager-user-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackbaud-manager-user-experience"}]}